I wish I had been given a rental car while my car was in shop for several days and I wish that the cashier knew how to process the debit card payment
3/27/2024
Tonya M. VERIFIED CUSTOMER
Thank you Honda.
3/27/2024
William C. VERIFIED CUSTOMER
Victor gave great customer service and gave updates along the ways to keep me inform of what’s going on with my car and updated etas with each contact
3/27/2024
Eardley S. VERIFIED CUSTOMER
Thanks gor the great service and support
3/27/2024
Izaak R. VERIFIED CUSTOMER
Everything Darius did was excellent and at the standard I expect when coming to a Honda dealership. He offered me transparent advice, explained difference between maint services vs necessary services and directly addressed the primary concern I had for bringing in my car for a service. Unfortunately whoever was in the cashiers office was visibly annoyed by my delayed end of day payment. I don’t blame them for my lack of preparation but it did affect how I felt overall about the service I received. I incorrectly read the sign that says surcharge on credit card, as surcharge on any card so I detoured to get cash before returning to the service center for payment and pick up. My car was not ready till end of day so as I rushed to make accommodations for cash payment, I didn’t have a large window before closing which again is no one’s fault. But some patience or grace would have been appreciated. my service was over 1000 dollars and that qualified me for 15% off my service which is not insignificant. That is my only issue w the service overall, which I understand is not directly Darius’ responsibility or fault but I felt it needed to be shared.
3/27/2024
Ahmed H. VERIFIED CUSTOMER
Tommy was great and he provided me with all the recommendations and what I need in the future
3/26/2024
Sheila S. VERIFIED CUSTOMER
Darius was professional, respectful and responsible. His time frames were accurate and my car is in better condition. Thank you Darius and service team!
3/26/2024
Robyn W. VERIFIED CUSTOMER
Victor was absolutely amazing! In the past I have had negative experiences with Honda Oakland and was hesitant to return to have my car serviced, but Victor changed my mind! He was honest, attentive and quick! He took great care to answer all questions, explain exactly what I needed and provide whatever help he could! 5 stars, I will definitely be returning!
3/26/2024
Griselda O. VERIFIED CUSTOMER
Chris Abernathy has excellent customer service skills. He is very patient with me explaining the work that needed maintenance. I ask him to repeat the information and he was always very well mannered .He called me as soon my
car was ready. This is the second time he assisted me for maintenance in my 2022 civic Honda. I hope he stays there for a long time. He has all the qualities of an excellent employee. I hope his supervisor recognizes his hard work by giving Chris a salary increase
and promoting him when there is an opportunity.
3/26/2024
Casondra S. VERIFIED CUSTOMER
Efficient and friendly! I love my Oakland Honda team! :)
3/26/2024
Alice W. VERIFIED CUSTOMER
Victor was the best service representative I have ever had
Thank you Victor.
3/25/2024
Andrea T. VERIFIED CUSTOMER
Thank you
3/25/2024
Sharon P. VERIFIED CUSTOMER
Carlos was amazing! He was very responsive, communicative, and easy to work with.
3/24/2024
Jeannine H. VERIFIED CUSTOMER
I would like information on what American Honda is doing regarding rectifying the defective white paint issue on circa 2015 Honda vehicles, please.
3/24/2024
Elizabeth F. VERIFIED CUSTOMER
Victor was very helpful. Respectful and I liked that advice was given on parts that were worn but didn’t need to be replaced yet vs immediately advising replacement.
3/24/2024
Alicia V. VERIFIED CUSTOMER
Darius was great to work with!
3/24/2024
Javier V. VERIFIED CUSTOMER
Carlos took care of my car worked with me very friendly and updates were greater.. Great employeee. Polite.. Will always go back.. Felt like a family member almost
3/24/2024
Erin M. VERIFIED CUSTOMER
Darius was amazing and was certainly attuned to what my car needed and how to provide that for me!
3/23/2024
Melissa K. VERIFIED CUSTOMER
Victor is the best! I only make appointments with Victor. He has top notch customer service skills. He is beyond polite, knowledgeable, and does his best to accommodate the customer. He's definitely the best of the best!
3/22/2024
David C. VERIFIED CUSTOMER
Darius was excellent with great customer service and communication. Just wish the service was a little more speedy. Took over 4 hours just for an oil change/tire rotation/air filters and break fluid exchange. They didn’t seem very busy, would have been more understandable if they were.