The communication between customer and service dept needs improvement, BUT once I was able to communicate by text, the service provided was excellent. Initially when I called multiple times I kept getting transferred to voice mails and it took 2 hours to get a call back, that was very stressful
3/16/2024
Christopher S. VERIFIED CUSTOMER
Carlos was the absolute best.
3/16/2024
Mary Ellen. VERIFIED CUSTOMER
Everyone was friendly, polite and helpful and it only took an hour and a half for my oil change. Appreciate all of you at Honda Oakland.!
3/16/2024
Brian S. VERIFIED CUSTOMER
Great service!
3/15/2024
Uriah J. VERIFIED CUSTOMER
They weren't able to replicate the issue. The did find however I needed a new battery thinking that was the issue. Unfortunately it didn't fix my issue since I'm still experiencing my issues. I would like to bring my vehicle in without being charged since Honda hadn't fixed my issue but ended up charging me.
3/15/2024
Ben H. VERIFIED CUSTOMER
victor is always great! thanks a lot for all your help this week! :)
3/15/2024
Rachel N. VERIFIED CUSTOMER
Everything was fine
3/14/2024
Kira L. VERIFIED CUSTOMER
My whole family used to buy and take our cars to Honda Oakland but we will be finding service elsewhere—the new management is constantly trying to upsell and the experience feels very negative.
3/14/2024
Philip Y. VERIFIED CUSTOMER
Victor was very professional, courteous, and kept me well informed. I am coming back to Oakland Honda for service instead of the other dealers I had used
3/14/2024
Matthew S. VERIFIED CUSTOMER
Tommy was very helpful. He has helped my whole family with our Civic’s.
3/13/2024
Guan C. VERIFIED CUSTOMER
Advisor has a good service attitude, is bilingual and can give good suggestions to customer. Thanks
3/13/2024
Michael R. VERIFIED CUSTOMER
Darius went above and beyond, providing the best customer service.
3/13/2024
Martha A. VERIFIED CUSTOMER
The issue was with the “tire pressure low” notification. Well, it came on again today. We will be bringing the car in again tomorrow morning. ????
3/12/2024
Talibahawele M. VERIFIED CUSTOMER
Great professional and personal service!
3/12/2024
John . VERIFIED CUSTOMER
Friendly, professional, and got the job finished. Well done
3/12/2024
Charles T. VERIFIED CUSTOMER
Great service- timely comments and assistance. Thanks!
3/12/2024
Dennis A. VERIFIED CUSTOMER
Never had tirr pressure low warning until 3 mins after leaving service department and tire pressure was at 25psi
3/12/2024
Emily M. VERIFIED CUSTOMER
Diem has been great! Really appreciate working with him to keep my car running and in good shape.