I was not satisfied with my experience overall except for the help I received from Christina. I wasn’t able to connect with the shop until Christina noticed that no one had been in contact with me and she reached out. I don’t know this person’s name but the person who answers phone calls was not helpful and kind of rude. She transferred me to Tony’s office when he was not working and my call would drop without me talking to anyone about my car. I called and explained this person the situation and she said “so?” And didn’t offer any help. This went on for couple of days and a dead-end calls until Christina contacted me.
By the way when Tony was back, he did fix my car and it seems to be working fine.
After I was told my car was ready I called to ask if my partner could pick up the car and the same person from earlier said “yeah, it’s fine” and hung up on me without taking down my information. When my partner went to get my car she was rude to her too and acted like I never called to inform her of the situation.
I work in customer service and I get the struggles but like c’mon.
That being said please do not fire this person based on my experience. We do not wish to jeopardize anyone’s livelihood.
12/30/2023
Tina T. VERIFIED CUSTOMER
Darius was friendly and knowledgeable. He made sure I knew what needed to be addressed and what could wait until the next visit. He broke down all the services I received and even looked into a potential recall situation I was concerned about. He made the whole process easy! Thanks Darius.
12/30/2023
Kai A. VERIFIED CUSTOMER
Victor’s customer service was excellent, and exceeded expectations on when the service on my car would be complete.
12/30/2023
David C. VERIFIED CUSTOMER
Tony was great!!!
12/30/2023
Shafy D. VERIFIED CUSTOMER
Tommy was amazing! Great customer service and he deserves a raise.
Thanks Tommy!
Happy New Year!????????????????
12/29/2023
Christian L. VERIFIED CUSTOMER
Diem provided excellent customer service and was extremely helpful, responsive and respectful. Nothing but high praise for him
12/29/2023
Christopher O. VERIFIED CUSTOMER
Thanks
12/29/2023
Ocie Douglas. VERIFIED CUSTOMER
Diem was courteous and knowledgeable.. The best service technician yet.!!!
12/28/2023
Jae Y. VERIFIED CUSTOMER
This is my second time to visit Okland Honda. I had great experience at first time last year for overall check up. This trust led me to visit this time to annual check up for my CRV. Darius was very kind and supportable. He prepared & suggested options which I needed but I didn’t know the detail.
For example, when I hesitated to choose the service option because of price, he suggested alternative option and set up the reciept with my coupon. I really appreciated and for sure I’ll revisit next year and year. I’ve visited various honda service location in CA, such as SF and LA. But Okland Honda is first time I’ truly satisfied. Hope to let you guys know how great service you’ve offered to customers. Thanks!
12/28/2023
Michael C. VERIFIED CUSTOMER
Tommy Jung, Elton Hom and the team seem to have done a great job. No problems so far after they repaired my car. Can't let the rodents win!!!
12/28/2023
Rochelle H. VERIFIED CUSTOMER
Hong was excellent!!!
S.Hatfield
12/28/2023
Ruiyan H. VERIFIED CUSTOMER
I was driving on the freeway in the rain for about 5 miles after picking up my vehicle, the “tire pressures low” sign went off. It's greatly impacted my drive. I wasn’t able to pull off the road because the traffic was so heavy and I thought to myself that even I stop somewhere maybe in a gas station, I still don’t know how to fix it. So I just drove very carefully until I got home. My son fixed it for me.eventually.
12/28/2023
Marion Hawxwell. VERIFIED CUSTOMER
I was very impressed with Victor and he is extremely knowledgeable, has excellent communication skills. I can’t say enough good things about Victor.
12/28/2023
Rebeca T. VERIFIED CUSTOMER
A car that pulled up behind everyone was helped before the few cars that were already waiting. Just because someone steps out of their vehicle doesn't mean they should be helped before everyone else. --Do not contact me regarding this, just make sure staff is mindful.
12/27/2023
Lori T. VERIFIED CUSTOMER
Victor was awesome
12/25/2023
Xiufen C. VERIFIED CUSTOMER
Erin was a great service rep!
12/25/2023
Carlos Molina. VERIFIED CUSTOMER
Carlos is a STUD!!! Best of the best
12/24/2023
Carolyn S. VERIFIED CUSTOMER
I was not told I had a nail in my RR tire and I drove off with it not being repaired. Now I have to go in a 2nd time to get this fixed. ?????????????