Great service. Chris the porter was also very helpful setting up a new phone on Bluetooth and answering a few other questions I had.
Thanks
12/16/2023
Chongnin C. VERIFIED CUSTOMER
No fuss. Business like and pleasant.
12/15/2023
Huda J. VERIFIED CUSTOMER
Darius Rocks!
12/15/2023
Maisha M. VERIFIED CUSTOMER
The Advisors Tommy Jung & Carlos dismissed my calls. No one followed up to inform me about the status of my vehicle. Tommy left me stranded at my work place. At 5:50 p.m no status regarding my vehicle and the service department is scheduled to close at 6:00 p.m. Total disregard of my time and safety.
I recently purchased the 90K package (timing belt, water pump etc) that was close to $4K. I believed I addressed all major service repairs at that time.
The Honda Oakland Service Advisors failed me by not disclosing information regarding all repairs needed for my vehicle.
I can provide additional incidents if needed. No women, person should have the experience I‘ve received at a certified service department.
12/15/2023
Mario F. VERIFIED CUSTOMER
Carlos was absolutely terrific! Excellent service, Very knowledgeable!
12/15/2023
Anne G. VERIFIED CUSTOMER
Love u guys
12/15/2023
Emile D. VERIFIED CUSTOMER
Tommy is excellent. And I generally don’t answer surveys but I am for Tommy.
12/14/2023
Ivy L. VERIFIED CUSTOMER
Darius was excellent! He answered all questions and was prompt and respectful.
12/14/2023
Sandra P. VERIFIED CUSTOMER
I do have one small issue and that’s the fee for using credit cards. I feel with such a large bill it can become excessive to have to pay an additional fee.
12/14/2023
Richard R. VERIFIED CUSTOMER
Disappointing that the extended warranty purchased with the vehicle did not apply; it has not covered anything to date. The entire service was fairly expensive.. .
12/14/2023
Harold P. VERIFIED CUSTOMER
Your service advisor Tommy was very professional with courtesy and prompt.
12/13/2023
Akeem S. VERIFIED CUSTOMER
Quick and easy
12/13/2023
Craig H. VERIFIED CUSTOMER
Carlos answered my questions as they arose, not being a mechanic, to my limited degree of understanding. Thru the process, customers don't know what they don't know. I retain confidence in Honda to continue to provide value for my money proactively keeping my car's maintenance on schedule.
12/13/2023
Ibrahim A. VERIFIED CUSTOMER
Y yes I'm going to satisfied it's very professional and very helpful
12/13/2023
Coulson R. VERIFIED CUSTOMER
Carlos was great! Very helpful and professional!
12/13/2023
Susana D. VERIFIED CUSTOMER
I was very happy with the service I received today! I went in expecting to be surprised by the overall balance for everything that needed to be done, but Tommy listened to my request to divide the services so I can go in at a later date so the services are more manageable. I’m be taking my car in the next 2 weeks to complete the services that were due today. Overall, I had a good experience.
12/13/2023
Craig W. VERIFIED CUSTOMER
Great service visit! Thank you Tommy Jung for coordinating everything.
12/13/2023
Arin K. VERIFIED CUSTOMER
Thank you for great support
12/13/2023
Mara B. VERIFIED CUSTOMER
Erin was very kind and explained everything clearly. Maintenance done in a timely manner.