He was professional and friendly. Answered all my service questions and made a good financial deal for my Mtce. using coupons.
11/30/2023
Alexandra S. VERIFIED CUSTOMER
Erin was great! Knowledgeable and friendly
11/30/2023
Charles S. VERIFIED CUSTOMER
All good.
11/30/2023
Winn B. VERIFIED CUSTOMER
Great communication.
11/30/2023
Pam F. VERIFIED CUSTOMER
Mr. Jung was extremely helpful , efficient and friendly. I couldn’t do all of the work suggested and he was fine with my refusal.
11/30/2023
Mary P. VERIFIED CUSTOMER
I was surprised at the price of your 15000 mile check up,
In reality my battery was “cleaned” my tires rotated, my oil changed , brake fluid changed. Other than that you looked! Why was it 1107.62
11/30/2023
Angelina G. VERIFIED CUSTOMER
Darius fisher was very helpful great customer service. Explained everything well. 10 star service thank you Darius .
11/30/2023
Griselda O. VERIFIED CUSTOMER
I want to thank Victor Martinez for excellent service, he explained everything so well to me. Thank you!
11/29/2023
Katherine B. VERIFIED CUSTOMER
Vincent is amazing!!! He’s fair, communicative, and clearly walks through the process of the service. I find Vincent to be very kind, warm, and thoughtful. 10s for Vincent!
11/29/2023
Bruce P. VERIFIED CUSTOMER
Very difficult situation. Car was towed to Honda Oakland on Sunday when service was closed (lost key). Sales manager stored it in service bay and took a note. On Monday I called 7 times. Several times operator transferred me to voicemail but nobody called me back. In afternoon operator sent an email to all service people but again no contact. Called late in day again, but just back to email. On Tuesday I called again and operator explained she had no power to make service pick up. I threatened to call the corporate office and finally she found someone. Service after that was fine.
11/29/2023
Donna N. VERIFIED CUSTOMER
I appreciate the excellent service provided by Hong Nong. He explained what service was needed and what to prioritize. I also liked the timely updates on my car and arrangement of the shuttle service. Thank you!
11/29/2023
Rashaad J. VERIFIED CUSTOMER
Thank to Chris A,I was able to recover my vehicle.
11/29/2023
Jason S. VERIFIED CUSTOMER
Diem was patient and understanding. He knew my unique situation in regards to my vehicle and went above and beyond to make sure I was taken care of. 5 stars for Diem!!!
11/29/2023
Stephanie F. VERIFIED CUSTOMER
Extremely friendly!
11/29/2023
Claude Y. VERIFIED CUSTOMER
Hong Nong is courteous, professional, knowledgeable and the like. He and all of the employees of Honda of Oakland deserves a substantial bonus and raises.
11/28/2023
Julie H. VERIFIED CUSTOMER
Got the job done quickly! Great service all around. Shuttle driver was great, also!
11/28/2023
Amir A. VERIFIED CUSTOMER
Tommy Jung was AWESOME - I have nothing but good things to say about him. He was patient, kind and walked me through everything great. However I did receive a charge for replacing my headlights when I said on the phone that is something I will do myself. That was $138.22 that I should not have been charged for. Furthermore, I am very dissatisfied with the fact that Honda of Oakland is now charging a 2.35% fee to credit card charges. Majority of these big expenses for many people are charged to credit cards and you’re Honda, a company who reported $124 BILLION dollars in the most recent earnings report. I understand service fees are charged to vendors, but this is a poor business practice for a company like Honda. I don’t plan on returning for future service checks despite Tommy’s excellent service and care.
11/28/2023
Laravic F. VERIFIED CUSTOMER
Darius was friendly, efficient, offered complementary shuttle service and provided timely updates on the status of my car.
11/28/2023
Cristian Ramirez. VERIFIED CUSTOMER
Excelente trato
11/28/2023
John G. VERIFIED CUSTOMER
Vincent was a true professional. Really enjoyed my interactions with him and he delivered the car as promised and on time.