Great follow up on service. Clear explanation on problem suspected. Helped with transportation options.
2/12/2025
Richard E. VERIFIED CUSTOMER
Brandon was great and explained the service snd charges when work was completed.
2/11/2025
Nicky M. VERIFIED CUSTOMER
I was there an hour early but he was able to get my car in and completed in 30 minutes. Was very grateful.
2/11/2025
Barbara D. VERIFIED CUSTOMER
Fast and courteous service, Neil was great.
2/11/2025
Mike B. VERIFIED CUSTOMER
No additional action on Toyota's part required as all resolved by second time I left.
Experience could have been improved by:
- billing consistent with approved estimate without my needing to call it out. It was fixed on my request though.
- fixing correctly on first attempt. TPMS lit immediately on powering on, repair was tires.
- providing correct estimate of time to remedy; was promised at about 3pm to be well before 6 and probably only about an hour.
- not forgetting about me and leaving me in the waiting area until I inquired where my car was at 6pm.
2/11/2025
Arne K. VERIFIED CUSTOMER
Friendly. Timely.
2/11/2025
Jamessandy J. VERIFIED CUSTOMER
Very prompt and helpful and polite service. Thank you
2/11/2025
Cindy K. VERIFIED CUSTOMER
You said there was nothing wrong. You are wrong. Now I have to live with a **** tailgate on my vehicle that doesn’t work when it is cold. .That you don’t want to fix. Thanks for nothing Tim Klein
I guess I will have to get ahold of someone higher up than you. There is absolutely no customer service left out there!!!
2/11/2025
Milda T. VERIFIED CUSTOMER
I got in on a timely manner & was done rather quickly. He went over everything that was done & explained when I need to come back for the next service.
2/11/2025
Ian M. VERIFIED CUSTOMER
Very prompt,friendly check-in. Explanation of service and inspection was detailed well.
2/11/2025
Jessie S. VERIFIED CUSTOMER
1) The task completion time was very good. +
2) Service Advisor Neil Delaney was personable
+
3) The conventional oil change price posted at the service page was $64. However, our total charges before tax came to $80.21. After tax, $83.11 -
4) I inquired about any discounts prior to authorizing the work, e.g. Military, senior, educator, price match, etc. Neil said we would get a $5 coupon discount. We did not. -
5) After payment, Neil promised a $10 discount on our oil change scheduled for Monday.
6) Upon arriving home, my wife discovered two oil stains on the passenger seat. I was able to remove them with soap and effort. Please remind auto techs to exercise care when moving vehicles from the bay to the lot. Of course, I understand that the work they do involves grime. Perhaps a detailer could be tasked with moving vehicles or paper could be placed on the car seats. Had it been a fabric seat and not a leather one, the oil stains would have been more problematic. I have a picture, if needed.
Lastly, may I recommend that the reports shared after the initial courtesy service evaluation be emailed rather than texted. I still have yet to see them, as they would not open on my android device.
Thank you.
Mr.J. Smelter
2/9/2025
Davenport Stables. VERIFIED CUSTOMER
Scott is awesome! We appreciate all that he has done for us over the years!
2/9/2025
Ellen M. VERIFIED CUSTOMER
Great customer service- so friendly and helpful, able to answer all my questions and provide prompt updates on the status of my vehicle. Thanks!
2/9/2025
Blanca P. VERIFIED CUSTOMER
No waiting time and a new experience
2/8/2025
Patricia O. VERIFIED CUSTOMER
My vehicle usually comes back washed and it was not this time.
2/8/2025
Robert H. VERIFIED CUSTOMER
Nick delivered my car which was an unexpected! Thank you ????
2/8/2025
Virginia B. VERIFIED CUSTOMER
Thanks James! Good to come to my local Touota Dealorship!
2/8/2025
Hui Y. VERIFIED CUSTOMER
Good serive
2/8/2025
Scott F. VERIFIED CUSTOMER
Neil was easy to work with and answered the questions I had.
I would give him a 5 out of 5.