That was the best overall experience that I’ve had at a dealership.
3/8/2024
Debra J. VERIFIED CUSTOMER
Will took the extra step to make sure I was taken care of.
They ran my car through the car wash which was a huge plus.
3/8/2024
Jerry B. VERIFIED CUSTOMER
Excellent service
3/8/2024
Troy H. VERIFIED CUSTOMER
Scott Backman is a very cool easy going guy
3/7/2024
Eric N. VERIFIED CUSTOMER
I asked for an out the door price on an oil change prior to handing my keys over.
I was given a price, and I asked a second time if he was sure that the fee would not exceed his quote.
When I got the bill it was $10 more than quoted.
It doesn’t seem like a standard oil change for a vehicle that was purchased at your dealership should be that difficult to predict a total price for service.
This is the second time I’ve had Service done and was charged more than I was told when I brought my truck in.
I had a transmission flush last year and was charged much more than the quote.
This is the kind of poor service that makes customers not want to bring their vehicles to a dealership for service.
3/7/2024
Brigid S. VERIFIED CUSTOMER
Will should be mentored to continue his path of customer service. He thinks on his feet and is up to the challenge of duficult situations.
3/7/2024
Deanna Salyer. VERIFIED CUSTOMER
Scott was very patient and helpful. I greatly appreciated his honesty on the work I previously had done
3/6/2024
Serghei C. VERIFIED CUSTOMER
Verry good attention on client and car????
Thank you??
3/6/2024
Rome S. VERIFIED CUSTOMER
We appreciate the good service we get...thank you
3/6/2024
Arthur K. VERIFIED CUSTOMER
Easy to get appointment, service rep listened to what I wanted done, and check fast and courteous.
3/6/2024
Joe A. VERIFIED CUSTOMER
Everyone was very nice and professional
3/6/2024
Nathan Y. VERIFIED CUSTOMER
Yes and he's very open minded person.
3/6/2024
Sara M. VERIFIED CUSTOMER
We were told it would an hour and it was over two hours to complete work. Nobody at the desk could give us accurate information.
3/6/2024
Paul W. VERIFIED CUSTOMER
N/A
3/6/2024
Melanie P. VERIFIED CUSTOMER
Have dealt with Scott for years and was very glad he was the person helping me yesterday. Wonderful service.
3/5/2024
Mary B. VERIFIED CUSTOMER
I will be back for further care on my car thank you so much have a great rest of your day!!
3/5/2024
Virginia B. VERIFIED CUSTOMER
Good job. You went a over and beyond answering my questions. I know now Toyota uses the top grade oil so only 10,000 miles is needed before oil change. Thanks. Virginia B
3/5/2024
Albert F. VERIFIED CUSTOMER
He was. Terrific and kept us informed.
3/5/2024
Randal H. VERIFIED CUSTOMER
Had a little snafu with your technology. My appt was at 11 but at 11:15 I received a text that I missed my appt. But I saw my truck where it would be parked when finished. I went to the cashiers desk to ask about paperwork and the text I received. They called the tech and things started moving very quickly after that.
3/5/2024
Elizabeth V. VERIFIED CUSTOMER
It was my first time going to the Toyota in coon rapids, I usually go to the maplewood one but other than that, Jeremy was great and his attitude made me feel good, I usually have anxiety but he made it easy and nice for me !