Checking a recall on the battery is shouldn’t take 2 hr. When I got the call to bring my car in, I was told it shouldn’t take more then 15 min but I give them an hr to do but was done in 2 hr. This service will not be suitable for me. The rep need to do more training on how to get services done in a timely manner
3/5/2024
Joseph O. VERIFIED CUSTOMER
Nice people at Carlson
3/5/2024
Sunni H. VERIFIED CUSTOMER
Will was very helpful and informative for my vehicle needs
3/5/2024
Richard J. VERIFIED CUSTOMER
Cristian was friendly and thorough.
3/4/2024
Christeen O. VERIFIED CUSTOMER
Thank you
3/4/2024
Judy R. VERIFIED CUSTOMER
Great service
3/3/2024
Emma S. VERIFIED CUSTOMER
He was well educated on the subject matter and explained things in great details
3/3/2024
Jennifer K. VERIFIED CUSTOMER
I come really far out of my way to your dealership to continue to get my oil changed because I feel like overall I've dealt with a lot of honesty and I appreciate that maybe one time in the beginning there was one issue I had but other than that I've been very happy so thank you
3/3/2024
Viola R. VERIFIED CUSTOMER
Thank you! Very timely work too!
3/3/2024
Kathleen M. VERIFIED CUSTOMER
Keep up the great service, great coffee also
3/3/2024
Theresa G. VERIFIED CUSTOMER
We had an 11:00 appointment, checked in at 10:50 but we did not get out of there until 12:45 which is the longest time we’ve ever had for the same service. Our only complaint is the lengthy wait.
3/2/2024
Mary L. VERIFIED CUSTOMER
Knowledgeable attendant. Kind and courteous.
3/1/2024
Sarah S. VERIFIED CUSTOMER
Great
3/1/2024
Robert L. VERIFIED CUSTOMER
Josh did a great job. This was my third service appointment and the last two my truck was not washed as promised. Also there is a problem with my driver door randomly locking when I get out and the truck is running. The fob will not unlock it and I have to go to the passenger door to unlock the driver side. I hope this is not an item that just gets kicked down the road till the warranty is over
3/1/2024
Lawrence L. VERIFIED CUSTOMER
Thank you
3/1/2024
Idiris A. VERIFIED CUSTOMER
Time well spent. Appreciated the service of the team.
3/1/2024
Trisha V. VERIFIED CUSTOMER
Provided services I told them not to provide. He took the charges away. After he said they weren’t covered and I said I never asked for them. I was told 2-3 times they would wash my vehicle and never did. I told two people what I was coming in for. I don’t think I will be back. I have prepaid maintenance. I am not please ,my vehicle is worth half what I owe. Bad experience all around .
3/1/2024
Cathryn R. VERIFIED CUSTOMER
I just think that no one could have done a better job than Jeremy. He did what was needed and then some. And he did it in a short amount of time, especially considering that you were very busy. He was friendly and helpful.
3/1/2024
Sandra H. VERIFIED CUSTOMER
We continue to do business at Carlson Toyota and with Scott Backman because we are happy with the work that is done and everyone is pleasant.