Carlson Toyota Auto Repair Service

Nathan went out of his way to help me with my navigation questions. Vet professional young man!

Scott is very personable and a pleasure to work with.

he did a fabulous job on everything. I look forward to the next appointment on it. The complimentary car wash, and chocolate at the payment desk were appreciated treat ????

Ben was awesome and service was quick. I just moved to Coon rapids and couldnt be happier. Will return.

Great service

Only second time I have been at that location and I am happy with the customer service. I will always bring my vehicle back ! The guys in service department are great.

Service was fast and friendly

Very polite and answered all my questions.

Thank you for your help in solving my window issue. All were friendly, knowledgeable and helpful.

Thank you ????

He did a Good job.

I appreciate the quick process!

Cristian was very attentive and explained everything thoroughly. Very helpful as I don't know much about cars. Thank you.

Scott did a great job as did the entire team behind him.

Scott and the team at Carlson are always great!

Job well done.

So you rotated my tires but didn't check the pressures? My tire pressure light was on when I drove away. And we no longer do washes with service? I also used to get an inspection report that a service manager would review with me before I left, now some link to a confusing site with a walk around video of my vehicle for what purpose?

I was will satisfied with the service that I received 2/19/24

Both Will and Sebastian were wonderful to work with and took great care of both me and my vehicle! 10/10 will come back again.

I purposely wait at the dealership so they can talk to me about anything else that needs to be done to the car. Instead, I just received a phone call. They should have come and talked to me in person. On the phone, he made some recommendations which I agreed to. He said he would send a text for me to make an approval. Minutes later, before I got that text, was called up to the cashier to pay for my oil change and was told my car was ready. I told the cashier I was having another service done. She had to go find the service person to see what was going on. Then, I received another phone call from the service department. I asked them if they were going to do the service I agreed to and by this time I already had my keys back was frustrated with the lack of customer care so I said forget it. I have had my car serviced there since I bought it in 2013. The past few times I have gone there for service it has felt not as personable. Also, what happened to the free car washes with service? I was expecting a wash but did not get one. Unfortunately, now I have to find somewhere else to go for the services that they said needed to be done. I will not be returning to Carlson nor will I recommend to anyone else. I left there frustrated and upset.