Christian was very respectful and professional. He is an asset to your dealership.
2/16/2024
Scott B. VERIFIED CUSTOMER
Well done
2/16/2024
David S. VERIFIED CUSTOMER
Everything was accomplished efficiently and timelt
2/15/2024
Elisabeth T. VERIFIED CUSTOMER
I am always given a clear sense of what is going on with my vehicle. And I have never felt like I’m being pressured into buying some thing or having something done that isn’t necessary, or against my best interests. I did purchase a package for oil changes and tire rotations, which I suppose isn’t strictly necessary, but I think it’s a good choice. Thank you.
2/15/2024
Karen T. VERIFIED CUSTOMER
Cristain cared about helping me!!!!
2/14/2024
Melissa C. VERIFIED CUSTOMER
Broke the dip stick and tried to sell me new tires. I had a nail in one tire. Went to tires plus today because they are cheaper. They called me and said I didn't need new tires and they did a $30 patch. Will never bring my car inton Carlson again! Tried to overcharged me and get me to purchase tires I didn't need. I will never buy another car from Carlson again.
2/14/2024
Hailey C. VERIFIED CUSTOMER
Great service, and it was done very quickly and I was updated promptly through the whole process.
2/14/2024
Duane D. VERIFIED CUSTOMER
All I ask is after appointment put my lights back on auto.
The wife, who is not very familiar with my truck was driving later that evening with it, no lights on for awhile. She then called me and it was a quick fix. Safety. Can’t assume auto is always on, but like I said she is usually driving her vehicle and I am driving my Tundra. Thank you
2/14/2024
Nancy R. VERIFIED CUSTOMER
Scott was great to work with. The regular service staff was busy. Scott stepped in to help out.
2/14/2024
Gavin T. VERIFIED CUSTOMER
great service
2/14/2024
David L. VERIFIED CUSTOMER
Job completed in a sufficient and timely manner.
2/13/2024
Joseph H. VERIFIED CUSTOMER
Never received the trade in estimate as expected.
2/13/2024
Abdel-Aziz N. VERIFIED CUSTOMER
Helpful, patient and also make sure jobs are well done
2/13/2024
Daniel H. VERIFIED CUSTOMER
Cristian is a good guy. The situation we found ourselves in with the wait time for parts was not ideal, but he did everything he could to help things along.
2/13/2024
Debra S. VERIFIED CUSTOMER
We have been using Carlson Toyota since 2011 and plan to continue in the future. When are you bringing back your fresh baked cookies?
2/13/2024
Sara W. VERIFIED CUSTOMER
He was kind, thorough, and went over recommendations nicely.
2/13/2024
Megan H. VERIFIED CUSTOMER
The service person that helped me was very nice and he did nothing wrong, but your dealership and Toyota should treat your customers with more respect by not wasting my time. If I scheduled service and Toyota accepts my appointment it’s your responsibility to not waste my time and make sure parts are actually available to do a recall that is your personal responsibility to fix. Maybe you should focus on customer service instead of only profits you would’ve noticed you couldn’t actually perform my recall fix but I guess I have to keep driving around and hope my truck doesn’t catch on fire. I was also told I have to call back and check when parts are available that should be your job not mine.
2/13/2024
Doug B. VERIFIED CUSTOMER
Christian did a wonderful job from start to finish!
2/13/2024
Pamela G. VERIFIED CUSTOMER
Quick thorough service and LOVED that my car was washed.