The advisor who was handling my case was kind of pushy regarding additional services, and not knowledgeable about them either: he said let’s open the hood of your car, I’ll show you where your supposed oil leak is. But when we did that he was not only unable to show me what he said, he was not even sure about what part of the engine the leakage is coming from, he said, I think it’s leaking from under this part from underneath, but I am not sure. That is before offering me an additional service for $170. He did not even bother checking where the problem actually is.
2/9/2024
Corey C. VERIFIED CUSTOMER
Great communicator. Fast service. Very helpful
2/9/2024
Laura D. VERIFIED CUSTOMER
Well done!
2/9/2024
Amie G. VERIFIED CUSTOMER
Very good customer service
2/9/2024
Loy S. VERIFIED CUSTOMER
Very friendly and helpful to explain what my car needs
2/9/2024
Theresa M. VERIFIED CUSTOMER
Great job and fast.
2/8/2024
Daniel L. VERIFIED CUSTOMER
Only 5 minutes after I left your dealership a car pulled out in front of me. I hit the brakes and came within 5ft of t-boning the car. My brakes worked flawlessly and the accident was avoided. Please thank your service dept for the quality work they do repairing vehicles.
Dan Loso
2/8/2024
Elizabeth R. VERIFIED CUSTOMER
Car was services was completed within in time frame Cristian gave and was returned clean and ready to go.
2/8/2024
Tinh D. VERIFIED CUSTOMER
Staff seems very polite and professional, I don’t see a lot of that nowadays.
Thank you!!
2/8/2024
Lexi L. VERIFIED CUSTOMER
The dude did a great job explaining issues and offering expertise. He also offered a ride during the service although we decided to stay. 10/10
2/8/2024
Christine H. VERIFIED CUSTOMER
Always a great experience coming to Carlson Toyota!
2/8/2024
Judith S. VERIFIED CUSTOMER
I do not understand what I would receive an auto-text when my car is done that includes a bill when I have a membership/repair package for regular maintenance, so my try final bill was zero.
I do not see a new sticker (since a couple of years ago) in my window that tells me at what mileage to predict my next regular maintenance.
2/8/2024
Heather K. VERIFIED CUSTOMER
Craig was great! Very thorough and answered all my questions. I hope I work with him again in the future.
2/7/2024
Robert L. VERIFIED CUSTOMER
After being sent a YouTube video to watch on your new service which we watched. The car was dropped off and we were told it would take roughy 1.5hrs. After 2.5hrs we just went to pick it up. After getting home we finally received a text message that it was ready.
2/7/2024
Eric C. VERIFIED CUSTOMER
Well I wasn't completely satisfied. I feel the price is high. I brought in my own oil for an oil change and the bill was still $55. Also, the last time I brought in my vehicle there was a multipoint inspection that showed my brakes and tires were in the "yellow". This time both were in the "green". I have not changed my breaks or tires. Is there an actual test or are people just guessing or eyeballing it?
2/7/2024
John M. VERIFIED CUSTOMER
Really appreciate Scott’s effort to fit our vehicle in to his already full schedule, it helped our family greatly.
2/7/2024
David L. VERIFIED CUSTOMER
Very efficient and knowledgeable
2/7/2024
Elizabeth G. VERIFIED CUSTOMER
The ability to communicate and find out the status of my vehicle was extremely difficult. I spent close to two hours calling multiple times to talk to a service adviser. I kept being told they would call me back asap, but never received a call (until I said I expect a call back within the next 15 minutes). I was initially told a part had been ordered and my car would be worked on in the morning. I need my car for my job, so needed to know if I’d have it the next day or not. Please figure out a way to use your text/dashboard and actually update it. I understand things get busy and people get sick and others fill in, but please take the time to communicate fully.