Everything was great- customer service from all was top notch.
Thanks,
SP
2/6/2024
Juanita M. VERIFIED CUSTOMER
Scott was very helpful & I appreciated his help in remediating my problems
2/6/2024
Cephus N. VERIFIED CUSTOMER
Received great advice and service.
2/6/2024
Merrill T. VERIFIED CUSTOMER
Thank you Scott
2/6/2024
Jamey M. VERIFIED CUSTOMER
I had my vehicle serviced 3 different times for the same things. Service was terrible. Had to talk to 5 different people to get my points through to what needed to be done. I set up all 3 appointments and it took them a full day each time and still didn’t get resolved or fixed properly. I had to call 7 different times, 5 different people/staff for a return ride all I got each time was someone will call you shortly to set that ride up. Follow up calls went nowhere. I drive home after waiting after the first call 3 hours prior after hours only to find out SOS ???? light was still on. The only thing that got resolved in 3 separate appointments and 3 whole days was a new battery. Very disappointed in all 3 visits. I would suggest/recommend that if you can’t address customers concerns properly to only take on what you can handle and send them to a professional/better dealership!
2/6/2024
Jeff S. VERIFIED CUSTOMER
I always have great service. Thank you.
2/6/2024
Ha V. VERIFIED CUSTOMER
Josh was absolutely courteous and very helpful in servicing my vehicle and answering my questions. Top notch customer service!
2/6/2024
Mary M. VERIFIED CUSTOMER
He was very good. Very polite.
2/6/2024
Rick B. VERIFIED CUSTOMER
You took my car in without an appointment. I am from out of state and was pleasantly please they fixed my car and sent me on my way.
I wouldn't hesitate to go back to Carlson Toyota!
2/6/2024
Kristi S. VERIFIED CUSTOMER
Thanks for being so kind and understanding. Will see you next time.
2/6/2024
Lynette O. VERIFIED CUSTOMER
The person who entered my appointment didn’t input the correct spelling of my first or last name. Had the wrong phone number listed. Also I said I was coming in for a new tire due to unrepairable flat and after waiting 2 hours of waiting i was told the replacement tire was not available at the time of my service thus I needed to make a second trip. Also the technician stated my tires were over inflated and he would request that they be corrected. That was not done.
2/5/2024
Piotr U. VERIFIED CUSTOMER
Great service Carlson Toyota !!!
Never regretted buying my 1794 Tundra from you, will do it again and again.
Thank you for great service.
Sincerely,
Peter Ustimchuck..
2/5/2024
Sarah B. VERIFIED CUSTOMER
Will was a great person to work with. I ended up scheduling an oil change for the first time with my newer car I had bought back in the fall, my car didn’t have a mileage sticker just one that said 1/2024 and my maintenance message had come on so I thought I was due for an oil change, Will was kind enough to let me know I still had plenty of miles left on my current oil and that it was just recommended to get a tire rotation. I felt great leaving the service center that day for many reasons and the cherry on top was the chocolate bar at the cashiers desk after paying! Thank you Carlson Toyota!
2/5/2024
Dan P. VERIFIED CUSTOMER
I woke up this morning to a HUGE puddle of oil on my new driveway under my truck! It's leaking all over! I pulled it my my garage and checked about an hour later, and i've got about a 6" diameter puddle of oil. You guys messed something up bad! I'll be calling first thing monday morning.
2/4/2024
Scott P. VERIFIED CUSTOMER
As always I am satisfied with my service thanks!
2/4/2024
Maranda P. VERIFIED CUSTOMER
Very friendly and great person to interact with. Wish all representatives were like him. Great energy.
2/4/2024
Laurel D. VERIFIED CUSTOMER
Great customer service
2/3/2024
Nina M. VERIFIED CUSTOMER
Cristian is always very polite and very professional.
2/3/2024
Mark A. VERIFIED CUSTOMER
Correctly done.
2/3/2024
Kristin E. VERIFIED CUSTOMER
Will was awesome! Great check in- kept me informed along the way! Great customer service! 5++++star!