Carlson Toyota Auto Repair Service

Great job and friendly! Appreciate being fit in as I mistakenly came on the wrong date.

I enjoy going to have my cars repaired at Carson. Even typing out a statement like that seems silly, but it’s enjoyable to me!

Will was a great service rep. Very friendly and courteous. Thank you.

The technician let me know exactly what was going on!

Very great service, been a customer for over 23 years. By far the best in service thank you.

Service today was excellent and done in a timely manner.

Great service

Wendy was awesome. Very knowledgeable and listened to me about my vehicle. Kept me informed

Excellent

Scott is awesome!

Waiting in the car for a service advisor for 10 minutes. Estimated of delivery and price are accurate. Love the text message to approve additional services using my mobile phone.

Wendy was wonderful to work with, and was quick to answer questions and resolve concerns. Thanks!

I feel like everything I had to go through from going in for an oil change was a lot and I can never be compensated for my time and thing that got wrecked from the oil leaking in my garage! No not satisfied and no I will not ever be coming back to Carlson Toyota for an oil change or any other work!

It was my first experience at Carlson Toyota and it was a good experience!

I had a good experience coming to this dealership.

Last time I will ever be there!!

I paid for a tow hitch receiver and wire harness to be installed on my 2024 grand highlander hybrid limited and they said they would call me when the parts came in for the install. I never got a call and had to call them to learn that they did have the parts to complete that install. I drove up to the dealer and It took all day for them to do the install but I learned that they actually didn’t have all the parts so I lost function of my hands free tailgate but they said they would call me in another couple weeks when those parts came in to reinstall my hands free tailgate. Once again, I never got a call and waited a month longer than they said it would take to get the parts and call me back before I called and learned they never recorded in my file that they were waiting to complete the reinstall of my hands free tailgate. They did say they had the parts now so I could bring it in but when I brought it in it took twice as long as they said and I had to tell them what they needed to do because they once again didn’t write down the correct reason for my visit. I never want to deal with Carlson Toyota Service or Sales again based on this ordeal and believe I should get reimbursed the cost of this tow hitch receiver and wire harness install which was also over 2 times as expensive as if the port had installed it before it got to the dealer. Super frustrating experience and has made the experience of buying a brand new car from Carlson Toyota a very negative one.

Thank you!

The glove box inside does not stay shut now.

I arrived without an appointment in need of a new battery. Wendy cut through the red tape and got my car done in record time. Well done Wendy - you are a real pro!