Didn’t understand the high price of a $175 for a smaller job of turning the tract light off when it turned out to be such a small problem????
1/3/2024
Thomas P. VERIFIED CUSTOMER
Very quality dealership thanks
1/3/2024
Luke N. VERIFIED CUSTOMER
I had oil change and inspection.
After received the SUV back, my drive wheel steering is leaning to the left and my breaks seem tight and vibrating.
1/3/2024
Sheila J. VERIFIED CUSTOMER
Will is very helpful and social.
1/3/2024
Tyler L. VERIFIED CUSTOMER
Super speedy service!
1/3/2024
Kathleen B. VERIFIED CUSTOMER
I had a couple of questions after service was completed for which he needed to check/verify and did so with no issue. He was very professional.
1/3/2024
Tanya F. VERIFIED CUSTOMER
Haven't had any good experiences with Carlson Toyota.
1/2/2024
Penny K. VERIFIED CUSTOMER
Great explanation on all service as well as updates as to m progress.
1/2/2024
Anahi V. VERIFIED CUSTOMER
The costumers serve is great.
12/31/2023
Kaden B. VERIFIED CUSTOMER
The first report did not tell me that the cap was not sealing properly, leading to a second report and a surprise repair. I appreciate the repair that was done, I just wish the issue would have been noted on the first report.
12/31/2023
Chris R. VERIFIED CUSTOMER
I asked for them to check my motor mounts because the engine was shaking, I heard nothing back about that just heard I need a transmission kit for 2300 so I text about the shaking then he said that wasn't in the notes and I mentioned it when I made the appointment and when I handed the car in then he said it's probably a head gasket going out, so probably the 2 most expensive things I find that hard to believe and I don't feel the transmission would make the engine shake when the vehicle is idling in park
12/31/2023
Tanya N. VERIFIED CUSTOMER
Ben was super helpful in understanding our needs and taking care of our vehicles even though he was pretty busy. He made sure the prices were within our range and was very helpful explaining everything. He even got my car taken care of ASAP. When I brought it back after the work had been completed because of a noise that had popped up after the work had been completed. He had it fixed and now we're very happy. Thank you Ben. Looking forward ro working with such a great manager in the future.
12/31/2023
Hellen M. VERIFIED CUSTOMER
Next time please call when work is completed that wait for the customer to contact you.thanks
12/31/2023
Glenda P. VERIFIED CUSTOMER
Thank you
12/30/2023
Bob C. VERIFIED CUSTOMER
A mistake was made on my check-in so my vehicle never got serviced. Compliments to Vince for owning the issue and quickly addressing the issue in a calm and caring manner. His actions turned a bad situation into a satisfactory outcome, which showed his interpersonal and problem solving skills well. End result is I am satisfied and will continue using Carlson Toyota.
12/30/2023
KEVIN M. VERIFIED CUSTOMER
Wendy was top notch. I had a unique situation as I just bought my Toyota but she handled all the issues, kept me informed and followed up on last minute asks or questions. They say sales sells the cars but service keeps you coming back - that will be true for my time at Carlson!
12/30/2023
Proctor T. VERIFIED CUSTOMER
Wendy West was by far the best service advisor I have ever experienced. Her attention to detail, follow up and follow through was refreshing! It's treatment like this that sets the bar high? I also want to mention working with Bob in parts was amazing as well! The Carlson team was great and will go highly recommended! Thank you! - Troy Proctor
12/30/2023
Sloane K. VERIFIED CUSTOMER
Benjamin was very helpful, friendly, and knowledgeable. Thanks so much for a great experience!
12/30/2023
Mitch W. VERIFIED CUSTOMER
I wanna get 7k for my black 08 is250 with 130k miles.