Carlson Toyota Auto Repair Service

First of all, the people that I dealt with were sweet as pie and very professional, and I have nothing bad to say about any of them. When I left Toyota Carlson yesterday, I got into my truck and burst into tears. I am a single woman who bought a truck from you a couple months ago and bought an extended warranty so that I don’t have to deal with vehicle issues. The maintenance required sign came on in my truck and so I figured something was wrong and since I don’t want to get stranded all alone somewhere, I made an appointment at the dealership. I did not know that it cost money just to tell me what was wrong. Neither of the heated seats work in this truck which is a must have for me. Apparently they were added after the truck was purchased so they are not covered under my warranty. How would I ever have known that? Anyway, after I sat there for two hours and 15 minutes, the very polite man that I was dealing with came over and told me that I could maybe rotate my tires if I wanted and flush some other items. I was also told that I could just wait on all of those issues. I said that I would just wait till next time since it is two weeks before Christmas and I thought I was free to go. Then I was directed to go up to the cashier and I was charged $200 and all I got out of it was a car wash. Then to make everything worse, I got in my truck and started driving and the maintenance required light is still on. I asked if that was supposed to still be there and they responded that it will stay on until I get the items taken care of that they told me about. So basically, I will never know when something is really wrong with my truck because the maintenance required light will be on constantly. This takes all my feelings of security about buying a newer truck away. If I would have just stayed home yesterday I would be $200 ahead, but I would still have a dirty truck. I think it is a complete scam and I am very disappointed with the whole process. Again, the people that I dealt with were completely polite and friendly.

Thank you

I appreciated Benjamin's kind and warm disposition at 7:00 in the morning! I always receive great customer service at this dealership and it's the reason I continue to come back to this location. Thank you, Benjamin!

Will was great, 5 stars!

Thanks!

Amazing service! Quick and reliable

Good job!

I am in the hospital so I have not driven the car If you want me to answer later I can do that but it will be a while before I can drive

Craig was kind and service was done in reasonable time. Thanks Craig!

Cristian was excellent to work with. Appreciated how he explained the process and estimated wait times was realistic. Grateful to work with him.

Will was extremely informative and pleasant to work with throughout the entire process.

scott was great - the waiting area is nice

Friendly service :)

Service advisor was very helpful

Vinny (service rep) and Jim (technician) did a fantastic job of taking care of me and my Highlander. I will be back.

There is a light that is still on in the dashboard. It is two lines that look like a road with a x in the middle. I told them about it. It is still there. I want that fixed.

Great service!

I was in for a recall. Had a 1030 appointment. First of 5 cars through the door, but last to be checked in. Took 1.5 hours to tell me my vehicle is not included in the recall

Will was great this morning and the service was top notch!

Welll was great.he got the car done and ready to go before the time he promised and he explained to me the inspection report and what needs done.