Joshua Harstad is the best customer service person I have ever seen
I appreciate the way he served me thanks Joshua
12/1/2023
Duane L. VERIFIED CUSTOMER
The service rep at Carlson Toyota was wonderful, and went above and beyond to help me with service information.
12/1/2023
Kurt C. VERIFIED CUSTOMER
A+
12/1/2023
Joey F. VERIFIED CUSTOMER
Very courteous and prompt.
12/1/2023
Doug B. VERIFIED CUSTOMER
Good guy. Courteous and helpful.
12/1/2023
Charles H. VERIFIED CUSTOMER
Great service!
12/1/2023
Suzan Demorlis. VERIFIED CUSTOMER
Scott is the best. I have bought Toyotas ( last one was a Lexus RX 350).
since 1998 and have always serviced my cars at Carlson Toyota. due to Scott. I first me him in 1998 when I bought my first Toyota. I totally trust him with my cars. He will tell me whether I need to fix something right away or if I can wait.
I always request him when I bring my car in.. He is truly an asset to Carlson Toyota!!!!!!
12/1/2023
Wendy W. VERIFIED CUSTOMER
Will was awesome!
11/30/2023
Susan B. VERIFIED CUSTOMER
Great service manager,; enjoyed talking to new car manager; and chasers were very friendly.
11/30/2023
Vina P. VERIFIED CUSTOMER
The staff are very nice and respectful . Well informative in giving me the updates about my car . Overall I'm satisfied with the whole experience ! Thank you Toyota !
11/30/2023
Ken N. VERIFIED CUSTOMER
Awesome as always
11/30/2023
Acheaf E. VERIFIED CUSTOMER
Thanks for the service
11/30/2023
Pamela F. VERIFIED CUSTOMER
Courteous and helpful technicians, cashier, staff!
11/30/2023
Justin D. VERIFIED CUSTOMER
Couldn’t get a hold of anyone all day
11/30/2023
Marlene J. VERIFIED CUSTOMER
Very kind and professional ????
11/29/2023
Sharon P. VERIFIED CUSTOMER
New digital system is good.
11/29/2023
Cindy K. VERIFIED CUSTOMER
Answered all my questions and good listener. Did a great job.
11/29/2023
Marc N. VERIFIED CUSTOMER
I called in and made an appointment. I had two issues I was looking to remedy. 1. The anti collision icon kept coming on and was very intermittent. Very annoying. 2. The left read tire kept loosing air. I was told it would be about an hour to an hour and a half. That was all I asked to have checked out, just those two items. 3 hours later I was told the car was completed and I could take it home. Along the was I was told in “just a few minutes” it’ll be ready to go. After 45 minute more of waiting I finally was able to take the car and go home. Neither of the problems were fixed. And I agreed to reschedule another appointment to resolve some of the problems. Then I paid $100. To cover the cost of diagnosis with nothing resolved. I don’t mind paying for diagnostics if the problems are resolved. But I left not really having anything resolved. I do have a list of diagnostic results that need to be addressed, but I didn’t come wanting an entire list of future problems to resolve, I just wanted the two issues addressed. So I waited patiently for 3 hours and left with nothing “for sure” solving the problems. I was thankful I didn’t get charged for 3 hours of diagnosis.
11/29/2023
Michael M. VERIFIED CUSTOMER
Good work fair pricing
11/29/2023
Michael M. VERIFIED CUSTOMER
My oil change appointment was at 12:30 pm. I arrived 10 minutes early. It took 1.5 hours before it went into service for the oil change. It took a combined two hours from the time I drove in to the time I left. The people are great at Carlson but scheduling for simple work needs improvement.