Your service dept (Craig) we’re outstanding! I have been waiting since May for the second key to my Toyota crown. After calling twice, I was instructed to wait until I received a letter telling me to bring my car in to get the new key fob. I received it, I called your dealership and made an appointment, and brought my car in only to find out that there was no inventory or stock of this particular key.I live 44 miles one way from your dealership, but fortunately I had other errands so I made the best of the situation.
11/29/2023
Dennis H. VERIFIED CUSTOMER
Happy
11/29/2023
Mike P. VERIFIED CUSTOMER
1 hour and 48 minute wait for a tire rotation…. Not acceptable
11/29/2023
Jennifer P. VERIFIED CUSTOMER
When I scheduled the appointment I asked for some touch up paint on a few spots that had chipped paint. Nothing was done. They also didn’t bring the car through the car wash to clean it up. Poor service
11/29/2023
Derek H. VERIFIED CUSTOMER
Everyone I talked to face to face was really friendly and professional. Took a little longer than anticipated for my appointment, (scheduled at 12:15, was in the bay for check in on time) vehicle didn’t begin getting serviced until roughly 1pm, not a huge deal, I understand things happen and can cause a delay) biggest issue I had was motor oil on the drivers armrest and oily handprints on the hood of the vehicle. I understand there’s goofing to be oil around when getting an oil change. But on the sleeve of my clothes and the hood of the vehicle is the wrong spot. Again, not a super big deal, overall it was a fine experience. Probably nothing you can do about delays when something comes up, but maybe tell the techs to take their gloves off before closing the hood and getting in the car.
11/29/2023
Peggy H. VERIFIED CUSTOMER
Happy with service
11/29/2023
Daniel G. VERIFIED CUSTOMER
I believe I was charged an EXTREMELY overpriced component price for the rear hatch struts that were installed!! Double the price they should've been. I will never go back to this dealer again. I should've known better!
11/28/2023
George J. VERIFIED CUSTOMER
I was told it would take one hour and it took 2 and a half hours.
11/28/2023
Deb A. VERIFIED CUSTOMER
Will was wonderful to work with
11/28/2023
Leanne P. VERIFIED CUSTOMER
Very accommodating!
11/28/2023
Ryan S. VERIFIED CUSTOMER
This is Ryan’s mom
Seemed expensive for oil change, brakes, and engine filter
No car wash done due to temp
I drive a Lexus and have always had a car wash no matter the temperature
11/28/2023
Berkshire Home. VERIFIED CUSTOMER
Thanks for the great service!
11/28/2023
Benjamin P. VERIFIED CUSTOMER
Will was amazing! Absolutely loved working with him
11/28/2023
Matthew R. VERIFIED CUSTOMER
Will and the mechanic who worked on my car did an amazing job!!
11/28/2023
Marilyn K. VERIFIED CUSTOMER
Scott is the best!
11/28/2023
Faheemuddin K. VERIFIED CUSTOMER
Staff is very friendly
11/28/2023
Damian V. VERIFIED CUSTOMER
Thank you very much for everything
11/27/2023
Steven C. VERIFIED CUSTOMER
I like that I can interact with Scott every time I need service at Carlson’s. Thank you!
11/27/2023
Brittany N. VERIFIED CUSTOMER
For being in a difficult situation, given the circumstance, Craig handled it well & made it right. Thank you Craig & Toyota!
11/26/2023
Michael T. VERIFIED CUSTOMER
Wasn't notified when vehicle was done. Tried texting- no response- had to call- long hold to finally get confirmation vehicle was done