They did every thing they said they would. The staff told me to watch my text messages for perhaps issues to b er addressed. Will came to me to talk to me personally about what they found and the option of waiting to replace the filters. I appreciated the in- person explanation.
11/16/2023
Kathleen S. VERIFIED CUSTOMER
Scott was very helpful and kind to help try to schedule a same day appt and then helped with a surprise nail in my tire. He also replaced a battery in my key fob! Thanks Scott!
11/16/2023
Ann H. VERIFIED CUSTOMER
Christian was very friendly and respectful.
11/16/2023
Lori L. VERIFIED CUSTOMER
As always great service. The very reason I drive across town after moving to get my service here
11/16/2023
Joyce S. VERIFIED CUSTOMER
My appt. was for 9am. The car wasn’t ready until 11:30 with no updates. I kept checking the live time update link and only showed the car was checked in. I finally was informed an alignment was done when I hadn’t requested it and that was the reason for the delay. Lastly, I was checked out and on my way when the text came through about the work was completed, I could check the documents and avoid the counter and use an express pay option. The work performed—putting on my winter tires was satisfactory—the customer service was the problem.
11/16/2023
Elizabeth O. VERIFIED CUSTOMER
Seemed a little long of a wait for rotation
Now the light came on for service when 5000 hit so I come back or wait til 10,000
11/16/2023
Heather I. VERIFIED CUSTOMER
Will was friendly, professional and very thorough. I had a great experience and will return!
11/16/2023
John J. VERIFIED CUSTOMER
I had an appointment but they said it would be 90 minutes.As it turned out it was 105 minutes.
It was my first appointment after purchase so first impressions wasn’t great.But all people were very polite, however, I felt that they could care less about how long I had to wait.
We will see how they do next time. I will schedule for first customer of the day.
11/15/2023
The William. VERIFIED CUSTOMER
My car will not be back to your service department. An oil change and tire rotation should not take 1:45. 15 min. Of that time was waiting for paper work to clear your process. Evry time I've been there it gets longer and longer.
11/15/2023
Qamar Y. VERIFIED CUSTOMER
Thanks for the great service. Kind regards
11/15/2023
Steven V. VERIFIED CUSTOMER
Very courteous and explained everything well.
11/15/2023
Karl W. VERIFIED CUSTOMER
Great job
11/15/2023
Daunt Y. VERIFIED CUSTOMER
Didn’t expect to wait 3 hours for an oil change when I set an appointment. Additionally, I didn’t want the tire rotations done and I was charged for the tire rotations. Overall, very dissatisfying. Spent half my day. Will never bring my vehicle back for such horrible service.
11/15/2023
Ian D. VERIFIED CUSTOMER
Service was great, only complaint was the technician got motor oil on the inside of my car. I brought it back and they cleaned it off plus wherever I asked that the tech may have touched.
11/15/2023
Faith X. VERIFIED CUSTOMER
Will Portollo was a nice service advisor. He helped me understand what’s going on with my vehicle and did his best in answering any questions.
11/15/2023
Alex V. VERIFIED CUSTOMER
Great service fix it problem
11/15/2023
Kelly L. VERIFIED CUSTOMER
Scott did a fabulous job on my 2008 Toyota Prius which is past 330,000 miles and still running. If it wasn’t for non-use which drained the battery, it wouldn’t have needed service. I had problems with attaching a new license plate and finally it was completed by Scott. Scott was thorough in letting me know what I should replace in order to keep it in good running condition, he was great at communicating and returning calls to make sure everything was running ok and explaining things I had questions about. I would love to
have him as my personal mechanic there at Carlson Toyota. Thank you for getting my first Prius/back up Prius up and running so I can see how much miles I can put on it before its life ends. ????
11/15/2023
Junjiangyung L. VERIFIED CUSTOMER
Good job.
11/15/2023
Falicia J. VERIFIED CUSTOMER
Will was respectful, polite, and knowledgeable.
11/15/2023
Cheryl G. VERIFIED CUSTOMER
2hours for an oil change? And I had an appointment! I was told it would not take longer than 1-1/2 hours.