Service is great but car wash is super bad. Every time my car is washed, it gets scratches everywhere. This happen to me 2 times already.
11/11/2023
Susan H. VERIFIED CUSTOMER
One guy, the first I saw, said I needed new tires & suggested I purchase 4 Michelin tires at $990.00. The service man who brought my bill said I did not need new tires. I only have 50,000 miles on my 2015 Camry & my husband agreed I did not need new tires now.
I was frustrated with the two completely different messages. Thank you for the opportunity to comment on my visit.
11/11/2023
Jami S. VERIFIED CUSTOMER
Was charged for a diagnostic for ABS, Brake and Traction Control when that is the reason for the visit. Brakes had shuttered first. Reason for appointment was ABS malfunction. Was presented with issue needing brake line flush as needed repair. Was told after the work done was a scheduled maintenance and that was not advised in the report as a maintenance vs a repair. Very misleading and dishonest. Should not have been charged for either the brake flush not the diagnostic. Received a a text car was ready Wednesday afternoon. Arrived Thursday to find my key no where to be found and paperwork not in order. Advisor Scott could not be reached, female advisor that assisted very helpful. Oil change by Trenton Glandz done very well. Other Repairs preformed satisfactory
11/11/2023
Michelle V. VERIFIED CUSTOMER
Great job today!
11/10/2023
Mike R. VERIFIED CUSTOMER
Excellent service. I appreciate your operations and I moved to Carlson after being dissatisfied with Luther.
11/10/2023
Vendala H. VERIFIED CUSTOMER
My service advisor was Will, and yes, I was satisfied with the job!
11/10/2023
Olufunmilayo A. VERIFIED CUSTOMER
Good job
11/10/2023
Joseph L. VERIFIED CUSTOMER
The issue of being sold a van with a lock on the lug nuts without a key should have been resolved prior to it becoming an emergency. The service department did not return calls as they stated would happen. Two additional trips had to be made during a very busy schedule. Actually a third trip will be needed.
11/10/2023
Ron W. VERIFIED CUSTOMER
Wendy was the best!!! She should get the highest star rating plus 5 more.
11/10/2023
Daniel M. VERIFIED CUSTOMER
Great service
11/10/2023
Viktor M. VERIFIED CUSTOMER
????
11/10/2023
Jane D. VERIFIED CUSTOMER
Wendy was very helpful and knowledgeable throughout our entire repair process. She did a great job for us.
11/9/2023
Nta B. VERIFIED CUSTOMER
Great service
11/9/2023
Dale P. VERIFIED CUSTOMER
Very knowledgeable and helpful. Great job!
11/9/2023
Bao Q. VERIFIED CUSTOMER
Very helpful and nice.
Thank you.
11/9/2023
Andrea A. VERIFIED CUSTOMER
How do I turn off the maintenance required announcement on my dash?
11/9/2023
David M. VERIFIED CUSTOMER
Christian had great customer service and was knowledgeable and friendly.
11/9/2023
Phillip W. VERIFIED CUSTOMER
You do a god job. But checking in people quicker would be good.
11/9/2023
Janell D. VERIFIED CUSTOMER
My maintenance required light was not turned off so I had to waste a lot of time waiting YouTube videos trying to figure out how to do it myself.