I was told that my vehicle was almost done, but not notified when it was complete and ready for pick up
10/27/2023
Margaret W. VERIFIED CUSTOMER
Do not like your new check in process. The old way is much preferred. Appointment times should be kept.
10/27/2023
Richard L. VERIFIED CUSTOMER
Went for oil change. They didn’t Reset the light
10/27/2023
Steven V. VERIFIED CUSTOMER
Very friendly and knowledgeable. Enjoyed working with him.
10/27/2023
Mohammed S. VERIFIED CUSTOMER
Overall satisfied
10/27/2023
Jerry B. VERIFIED CUSTOMER
Excellent service
10/27/2023
Julie M. VERIFIED CUSTOMER
The service experience was stress-free. I appreciate knowing that it will be that way every time I bring my car for service at Carlson Toyota.
10/27/2023
Annette S. VERIFIED CUSTOMER
Loved getting the video as my car was inspected. No hassle everything was great. Thank you!
10/26/2023
Debra T. VERIFIED CUSTOMER
Very good service checking in. Cristian explained thoroughly what was needed & done to our car.
10/26/2023
Senani A. VERIFIED CUSTOMER
He was really nice and nicely explained things
10/26/2023
Lan B. VERIFIED CUSTOMER
Good job
10/26/2023
Graeme N. VERIFIED CUSTOMER
Cristian was excellent. He was very helpful on what was being done to my vehicle. He informed me of some programs available for future maintenance. Plus he kept me informed as the maintenance was completed on my truck.
10/26/2023
Fatima K. VERIFIED CUSTOMER
excellent experience
10/26/2023
Dorothy B. VERIFIED CUSTOMER
I appreciated the photo of the cabin filter and the updated text
10/26/2023
Thomas L. VERIFIED CUSTOMER
I made an appointment for 0930 for an oil change. I paid the bill and left at 1130. Two hours to get my oil changed. There’s a chronic undiagnosed noise coming from the front end of my car. That and the feeling that nobody cared. I think we’re just going to move on and find another place to look after our needs. Adios
10/26/2023
Lorrie J. VERIFIED CUSTOMER
They got me done faster then anticipated.
Thank you.
10/25/2023
Phil J. VERIFIED CUSTOMER
Best experience I’ve had over the last few visits. As always, great customer service and intentional greetings, but what was great was the honest pricing up front before bringing my vehicle in and a quick turnaround to get me back on the road.
10/25/2023
David P. VERIFIED CUSTOMER
Will was great!
The concern was an unusual wait time to get into the service bay itself (10 minutes) then a 2 hour and 10-15 minute time for an oil change and filters.
Bring back the express oil change bay which required no appointment and never in my 13 years exceeded 60 minutes and normally much less.
10/25/2023
Claudia B. VERIFIED CUSTOMER
I was satisfied. Only had the tires rotated.
10/25/2023
Angel N. VERIFIED CUSTOMER
My husband scheduled over the phone with someone the work to be done. He discussed ordering the part from the last service and ordering a new radio as also previously discussed. When I arrived there was no documentation of our appointment. There was also no parts ordered or even documentation of what parts were needed. It took 2 days to even diagnose what was previously diagnosed. Then 4 more days until I got my car back. No radio was ever ordered or fixed. This has become a regular issue with your shop. Craig did everything he could to try and resolve the issues but I am frustrated. To be without my car for 6 days when I anticipated it only taking a day was beyond frustrating. No offer for a loaner car was ever made. We are considering moving our business to a new location.