Carlson Toyota Auto Repair Service

Ben is great, and I appreciate that he took the time to figure out why our car had seemingly been forgotten after intake on Friday. Grateful for his help and customer service. Well done!

Great service, Craig is awesome.

I appreciate everything that Will helped us with! He was amazing. He is one of the reasons we will be back.

Job get done well I appreciated Carlson Toyata for ever

Keep on the good work.

2 hours for oil change (where appointment was scheduled in advance) and team forgot to wash the truck at the end.

So far I am satisfied with the service provided to me by Scott Blackman. He was confident working on his hand-held computer device when he checked me in. During my vehicle’s service he sent me a report and called me. He suggested that the headlights get restored, which I accepted. At the end he checked me out and gave me a discount that I appreciated. However, when I brought my car home and examined the polished headlights, I saw 2dents and a scratch on the hood, which looked like a tool dropped on the hood. So I tried calling Scott, but it was after 5:00 pm and the Receptionist said Scott was done for the day. So I texted Scott about the hood damage and asked him how he and his team could fix it. I hope to hear from Scott early next week. I would like the scratch and dent fixed so that the paint doesn’t bubble up and rust. I trust Scott and the Toyota mechanical crew to come through for me! Thank you!

He was great and super friendly!

Craig was most considering on my visit and suggested the upside of performing a 4 wheel alignment. Thank you Dave!

Tire pressure light on drivers side front tire was on, and I was told that my tires were rotated. (I had my dad bring my car in for service) the following morning, my tire pressure light was still on with tire pressure of 27 on the same tire. That tells me that the tires were not rotated as I was told they were, and also, why was the tire pressure not fixed at service? I called the next day, and the lady that answered my call made excuses and told me I could put air in my tire and took my number to have someone call me back and I have yet to receive a call.

Sent me out with the brakes worse than when I came in. Turned right around and told them to fix it right. Got a loaner so I could attend to the rest of my scheduled day on my day off. Came back at 6:30 and my car was still up on the lift. Mechanic broke the caliper and the replacement wasn’t expected until the following day. Overall it was a big hassle and extra stress that was unnecessary for a standard job. Disappointing and I have expressed that to several friends, family and coworkers.

Service was great, but I was not notified car was ready for pickup.

Satisfied

Excellent customer service. When mechanic went over what had been done. Will definitely be back. Thank you.

Craig was on the ball and his communication was good

Wonderful experience. Appreciate the team

Will P. Thanks for your great service. Carlson Toyota and Will both meet/ exceed expectations. Will explained clearly the options and understood my pattern of spring and fall checkups. Thank you!! See you come doring

I am very dissatisfied and frustrated with my service yesterday. I had an appointment for a oil change and tire rotation. On the multi point inspection they found I needed a new engine and cabin filter. They called me and left a message to call them back and also sent me a text message. I responded right back to the text message and stated I wanted to have that done. Didn’t hear back. I called back about 1 and talked to the service department and will was busy. The person I was talking to was suppose to check with will to make sure the filters were changed out since my car had been there since 830. Still no word. I called back at 4 and talked to the service department again, she couldn’t tell me if my car was done. She told me she would have will call me which he never did. I just showed up about 430 and it was sitting in the lot. The only thing done was the oil change and tire rotation. I am very frustrated that the filters were not changed out. It is not convenient for me to get my car in for an appt since I work more than full time and now I need to get it back for the filters. This is unacceptable and very poor customer service. I didn’t stay to have the filters put in because my car had been there all day and I had enough. Thanks.

I have had Scott a few times and he continues to offer superior customer service, as does the entire group. I’m always greeted at the door and communicated with respect. When I sit in the lobby and wait I see that every customer is given that level of care by every staff member. I know I can get a cheaper oil change somewhere else but I choose to go to Carlson time and again because the service, quality, and reliability is second to none!

Great person.