8a appt yesterday for windshield replacement and tire patch. Had coordinated with TC auto glass to be first appt 8a. I got my receipt from them at 9:30. I heard nothing for an hr. At 1030 I asked the desk and they said it should be soon. At 1140 I asked again… he said they were just getting back. I didn’t get my car til 1p. No communication unless I asked. Sitting there for 5 hrs with only customer led communication when I had a 8a appt was very frustrating
10/4/2023
Katie R. VERIFIED CUSTOMER
I came in on Monday with what I thought was an appointment. My bad it wasn't on the books but I made an appointment. Then when I show up for my appointment. I am told there is a wait from all that has come in. Now I wait 2 hours a little bit more of a wait than expected. Other than that great service. Thank you.
10/4/2023
Charles E. VERIFIED CUSTOMER
Keith Hall was excellent.
Very professional.
10/4/2023
Michael A. VERIFIED CUSTOMER
.
10/4/2023
Lisa S. VERIFIED CUSTOMER
Needs maintenance light still on
10/4/2023
Allison M. VERIFIED CUSTOMER
Craig was very helpful. I had gotten some bad info/lack of follow up from my salesperson, and he helped clear it all up
10/3/2023
Shelby S. VERIFIED CUSTOMER
Was very kind and professional
10/3/2023
Adam C. VERIFIED CUSTOMER
Scott was awesome as always.
10/3/2023
Manuel G. VERIFIED CUSTOMER
My only complaint is the lack of managing my expectations. I was initially to it could take 4 hours it took 8 hours.
Still love you guys.. my car drives wonderfully.
See you again when I save up some money:)
10/3/2023
Louisa O. VERIFIED CUSTOMER
Appreciated the timeliness that the service was done and prompt communication.
10/3/2023
George S. VERIFIED CUSTOMER
Thank you for your service.
10/2/2023
Cindy L. VERIFIED CUSTOMER
Ben a my point of contact. He was very thorough, explained everything clearly, keep me up to speed on everything. I had a great experience!
10/1/2023
Ken S. VERIFIED CUSTOMER
The job was done quickly and inexpensively. However, this is a repeat of a previous repair that was not done correctly. Had this repair been done correctly, I would have saved several hundred dollars.
10/1/2023
Omar A. VERIFIED CUSTOMER
He was great!
10/1/2023
Theresa L. VERIFIED CUSTOMER
Did a good job. I was quoted one hour and 15 minutes. The job was done in about about 45 minutes.
9/30/2023
Felicity V. VERIFIED CUSTOMER
Cristian was very helpful from beginning to the end
9/30/2023
Matthew S. VERIFIED CUSTOMER
5??
9/30/2023
Cori S. VERIFIED CUSTOMER
Craig was so friendly and helpful! Best experience so far at Carlson!
9/30/2023
Darrell M. VERIFIED CUSTOMER
Very pleased
9/30/2023
Jejuan W. VERIFIED CUSTOMER
I am confident that Carlson Toyota will continue doing at least a perfect job. Please offer at least perfect coupons/discounts for services for all vehicles.