Waited two hours before anything was done to my vehicle had to ask several times if it was done they couldn’t tell me. Then last time asking he said they would pull it in and it would be done in 20 minutes
2 and half hours of waiting for something that takes twenty minutes
Not sure what happened there
9/21/2023
Linda S. VERIFIED CUSTOMER
Coon Rapids Toyota is fortunate to have such quality workers - especially Scott Backman. He is always kind, polite and knowledgeable. He goes above and beyond helping answer questions and explaining the different issues with our cars. I think you should give him a raise!! From an appreciative customer…..
9/21/2023
Jessica K. VERIFIED CUSTOMER
Great service! Will definitely be returning.
9/20/2023
Eloy P. VERIFIED CUSTOMER
Bed cover was not installed correctly. Had to disassemble and reinstall myself.
9/20/2023
Tom B. VERIFIED CUSTOMER
First time for service with a brand new truck, after inspecting wheels one of the rims was scratched pert bad.
Could take a little more time and quality of workmanship.
9/20/2023
Kim Hon. VERIFIED CUSTOMER
7:30 am to 10 am for an oil change and tire rotation. Also, I told Will I bought my tires from Carlson Toyota, and tire rotation should not be charged, he said he could not find it on the database, ultimately he didn’t charge it. He said a car wash would be provided in the beginning, that wasn’t done. In the beginning he said my vehicle would be ready by 8:45 am, later he called me it would take additional 30 to 45 minutes and finally my vehicle was ready at 10 am. I am okay taking more time to do the work correctly the first time, just be upfront in the beginning.
9/20/2023
Paul S. VERIFIED CUSTOMER
The team did a great job as always.
9/20/2023
Craig S. VERIFIED CUSTOMER
Sounds good!
9/20/2023
Darcie B. VERIFIED CUSTOMER
Craig was very nice, as was the service manager Lance. I appreciate the great customer service with them.
9/20/2023
Catherine C. VERIFIED CUSTOMER
The service manager did not listen at all and bordered on rude. I had received a price on the work from my salesperson, the parts department, and the service manager before the work was begun. But after the work was finished, he would not honor the price. When I objected to this, sales staff and sales manager were great—they had the service manager redo the bill.
9/20/2023
Dale S. VERIFIED CUSTOMER
Very timely
9/20/2023
John O. VERIFIED CUSTOMER
When I select the service package recommended while making my appointment, why does the dealership still try to upsell additional maintenance. It is never clear - is this Toyota recommended or Carlson recommended. Also when I asked if someone could check if I already had something done (one of the upsell packages) previously I was told the computer system was just upgraded a few months ago and there was no way to look back. Really???
9/20/2023
Catherine A. VERIFIED CUSTOMER
He was thorough & listened carefully to my concerns. Thanks!
9/20/2023
Natalie L. VERIFIED CUSTOMER
Very professional and friendly
9/20/2023
Kathryn S. VERIFIED CUSTOMER
Waited almost 3hrs for an oil change and tire rotation
9/20/2023
Thomas S. VERIFIED CUSTOMER
I am very happy with the Service and work done on my van and it was done in one day!! Thank you very much!!
9/20/2023
Donna B. VERIFIED CUSTOMER
Thank you for continuous great service.
9/20/2023
Dori V. VERIFIED CUSTOMER
Everyone is always very friendly. And the time it took to get the maintenance done was in a timely manner.
9/20/2023
Cheryl J. VERIFIED CUSTOMER
Craig was wonderful! I am very particular and I keep up with Mai taking my auto regularly. I came in for breaks. Based on miles, I had a few more items to upkeep than I initially thought. Craig went through costs and what and why items were needed. He is a gift to your company.
9/20/2023
Jennah B. VERIFIED CUSTOMER
I received a full diagnostic of my Rav4 on Sept 8th, and a week later the vehicle wouldn't start from a faulty battery. I had to bring the vehicle in again, and I did not feel the diagnostics were sufficiently performed in the first place to catch the battery issue. Furthermore, I do not have full confidence that this all resolved the actual issue I brought the vehicle in for on the 8th. I have little incentive to return for service.