They got my car scheduled and in seamlessly, the only issue has been, we needed to talk with a real person and that is impossible unless you physically go to the dealership and do it. At best we would get transferred to one or two people, but they never answered and did not return out message. Twice, this happened, two different warranty issues.
8/19/2023
Christine G. VERIFIED CUSTOMER
Craig was really friendly and easy to talk to. I was a bit caught off guard by the price at the end - it was much higher than I expected. I was expecting to pay $500-600 and it ended up costing over $1000. I now understand that spark plugs take a lot of labor hours and are expensive, I just wish I was givens better estimate up front.
8/19/2023
Kristi L. VERIFIED CUSTOMER
I really appreciated the pics and video along the way.
8/19/2023
Bishnu T. VERIFIED CUSTOMER
Good job
8/19/2023
Angel E. VERIFIED CUSTOMER
Keith was very easy to talk to and great advisor. The inspections I brought my Toyota in went really well.
8/19/2023
Matthew T. VERIFIED CUSTOMER
Always friendly and helpful at Carlson!
8/19/2023
Cindy G. VERIFIED CUSTOMER
Scott bent over backwards to accommodate me. Unfortunately, the rest of the team at Carlson Toyota dropped the ball when it came to what I needed. I will be out again coming on Monday to solve the problem from the technician.
8/19/2023
Melanie S. VERIFIED CUSTOMER
Have always been very satisfied at Carlson Toyota. I was not satisfied with the automated scheduling robot. I hung up & requested a call back from an actual person. Which I was very satisfied with.
8/19/2023
Jean R. VERIFIED CUSTOMER
Great rxperience, polite staff.
8/18/2023
Fadma J. VERIFIED CUSTOMER
I appreciate the service I had at this visit and it was phenomenal but my previous visit with maintenance at another Toyota was absolutely horrible.
8/18/2023
Garrett M. VERIFIED CUSTOMER
Terri was fantastic! Very quick follow up to all my questions even on her days off. Very hard worker! Made the whole process as easy as possible. Rob was great too with the financing portion.
8/18/2023
Nicole T. VERIFIED CUSTOMER
Craig was attentive and clear with the status of my vehicle service. Great experience!
8/18/2023
Viengkeo P. VERIFIED CUSTOMER
Good job everyone
8/18/2023
David B. VERIFIED CUSTOMER
Christian was friendly, polite and answered all of my questions. I was very impressed by him. He is a natural at customer service.
8/18/2023
Darrel G. VERIFIED CUSTOMER
Craig was very helpful in expediting a replacement part for my car that had been damaged. He promptly contacted me when the part came in. I appreciate his follow up.
8/18/2023
Barbara G. VERIFIED CUSTOMER
Courteous, polite and fast
8/18/2023
Ralph G. VERIFIED CUSTOMER
Positive experience with Craig!
8/18/2023
Aliona A. VERIFIED CUSTOMER
Cristian is a very knowledgeable and polite person that is great to work with!
8/18/2023
Charles T. VERIFIED CUSTOMER
Very pleasant and efficient service. Thank you!
8/18/2023
Dora Q. VERIFIED CUSTOMER
Muy satisfecha excelente servicio de Cristian Zambrano desde el principio hasta la entrega de mi carro excelente