The biggest problem I had was just trying to make an appointment. It switches over to an automated service.
8/13/2023
Erin C. VERIFIED CUSTOMER
Very efficient
8/13/2023
Julianne W. VERIFIED CUSTOMER
Very smooth process and everyone was polite!
8/12/2023
Dylan W. VERIFIED CUSTOMER
Craig was very helpful as was the owner in getting my truck done. I had been sold a Toyota Tacoma with a defective bumper . They took care of it. I would say if one is going to buy a rack for car or truck the Toyota brand is not good. The snaps on cross bars do not stay down. They did not correct this however which I mentioned several times . If I had it to do again I would buy my accessories from a place that specializes in racks as well as bed covers as I not satisfied with thst either and the guy that was going to trade it out for me left Carlson and so I never got the switch. It seems Carlson has trouble holding on to employees as the person who sold me the brand new truck cash left as did the fellow in accessories Marty who was going to correct the bed cover for me. Don’t know what they aren’t able to hll I’lld on to their employees. Craig was great though
8/12/2023
Patrick C. VERIFIED CUSTOMER
Excellent help!
8/12/2023
Patrick G. VERIFIED CUSTOMER
The entire Toyota experience has been terrible. Craig needs to understand the customers point of view and stop being an arrogant SOB. “ I haven’t made any money from you “. Look at the history.
8/11/2023
Albert M. VERIFIED CUSTOMER
Courteous, fast, and efficient! Thank you!
8/11/2023
Cheryl L. VERIFIED CUSTOMER
Answered all questions
8/11/2023
Hussein B. VERIFIED CUSTOMER
Excellent service
8/11/2023
Jacqueline S. VERIFIED CUSTOMER
Joshua was so fast in doing the work, I do appreciate you Joshua. It was good doing business with you.
8/11/2023
Michael S. VERIFIED CUSTOMER
Craig was very professional and kept me informed by phone.
8/11/2023
The Albert. VERIFIED CUSTOMER
I was not told or aware of the pulse fee not being a law mandatory otherwise I would not have agreed to pay for it-
8/11/2023
Daniel M. VERIFIED CUSTOMER
You guys are awesome to deal with! Thanks!!!
8/11/2023
Melodie H. VERIFIED CUSTOMER
Appointment at 3pm. Was told 45 minutes. Was told they would call or come in and find me when done. Instead texted with an additional needed service. I didnt see the text right away. It ended up being an hour and 40 minutes appointment. Tech should have called and asked about the cabin air filter, rather than texting. Would have saved a lot of time.
8/11/2023
Michelle E. VERIFIED CUSTOMER
Keith was extremely KIND, helpful and he listened to everything I said.
He deserves a raise!
8/10/2023
Nick P. VERIFIED CUSTOMER
Craig was outstanding! Very professional n kept me informed on the progress of the vehicle
8/10/2023
Mary D. VERIFIED CUSTOMER
Meeting Christian was good, but new system needs work. What was wrong with going to the counter to pay?.
Looks like you are going out of business.
DO NOT call us. Well call you.