I came there to get an additional oil change as part of the 5000 mile check up. It wasn’t performed even if a sticker and everything was placed on the windshield. The charge was voided after I followed up on it, and blame was put on the mechanics not noticing the task. I don’t have full confidence that this was not intentional because it is questionable if the oil change is really needed and most people would have never noticed this.
8/3/2023
Amy B. VERIFIED CUSTOMER
Very courteous and professional
8/3/2023
Helen M. VERIFIED CUSTOMER
Christian was very polite. No issues.
My comments:
The automated scheduling is so tacky. What happened to speaking with a live person? Hire someone with public relations skills! AI makes it appear that your dealership is not friendly or welcoming.
Someone went into my glove box. I noticed fingerprints on the outside of the box handle. Then found a notebook that I seldom use on the floor of the passenger seat. There was no reason to look in the glove box for just an oil change that I can think of. I haven’t missed any items. Just not happy about the situation. Plus no floor paper put down. The steering wheel was dirty with grease.
What happened to personal service of bringing your vehicle back to you? You are given the keys and sent out to find your vehicle. Tacky.
8/2/2023
Robert D. VERIFIED CUSTOMER
Ben helped answer all of our questions
8/2/2023
Karen M. VERIFIED CUSTOMER
not happy
8/2/2023
Stephen B. VERIFIED CUSTOMER
Scott gas always done a great job communicating and managing service for us!
8/2/2023
Earl B. VERIFIED CUSTOMER
Link to download inspection report does not work.
8/2/2023
Linda B. VERIFIED CUSTOMER
Josh was very attentive and kept me updated throughout my appointment. The appointment ran longer than expected so he offered to shuttle me over to Kohls where I could do some shopping. I feel he went above and beyond with his genuine courtesy.
8/2/2023
Brett V. VERIFIED CUSTOMER
Great team!
8/2/2023
Gary B. VERIFIED CUSTOMER
Very fast today
8/2/2023
William K. VERIFIED CUSTOMER
Always quality service on a quality vehicle! Never disappointed!
8/2/2023
Mykola T. VERIFIED CUSTOMER
Very bad
8/2/2023
Vincent S. VERIFIED CUSTOMER
Oil was spilled all over the top of the engine and no attempt to clean it off!
Thayer forgot to run it through the car wash, I had to remind them.
8/2/2023
Sharon R. VERIFIED CUSTOMER
I thought my car was still under the extended warranty because I purchased the extended warranty on top of the regular warranty
8/2/2023
Morgan C. VERIFIED CUSTOMER
Unless I misunderstood they said the vehicle would be done by 3 o’clock. I sent a text at 3:30 which they responded it was ready. Not sure if there was a miscommunication on my part.
8/2/2023
Kevin G. VERIFIED CUSTOMER
Ben provided a nice explanation of my vehicle’s maintenance notice relative to tire rotation and oil changes. Thank you!
8/2/2023
Teddy S. VERIFIED CUSTOMER
All good!
8/2/2023
Riley M. VERIFIED CUSTOMER
Richard has nice hair
8/2/2023
Laura K. VERIFIED CUSTOMER
The BEST service ever!
I have total trust in these people and their skills.
8/2/2023
Tracy L. VERIFIED CUSTOMER
Very disappointed and no longer trust the service department. The “Found Issues” list is not accurate. Just a revenue generator for Carlson Toyota.
BTW: Check out the Toyota bulletin on Water Pump Leak Inspection and Diagnostic Tips!
Bye for good. Do NOT contact me.