Said they would have it done the next day, and then it wasn’t done until the following Monday. To be fair, they did offer a loaner but I declined.
8/1/2023
James M. VERIFIED CUSTOMER
He promised my van would be ready by 2:15 pm (appt at 1 pm for oil change and rotation only). Then at 2:15 pm I got the check in message. My van was ready at 2:45 pm. He said the papers weren't printed but since the check in was at 2:15 pm, I felt lied to.
8/1/2023
Asenath O. VERIFIED CUSTOMER
The service was fast. I was happy with the professional way they handled me. Thank you Carlson. Keep it up.
8/1/2023
Lorice B. VERIFIED CUSTOMER
Will do
8/1/2023
Kristopher K. VERIFIED CUSTOMER
Josh was awesome to work with.
8/1/2023
Sandra D. VERIFIED CUSTOMER
Well done
8/1/2023
Susan M. VERIFIED CUSTOMER
I took my brand new car in because the gas pump stops filling gas prematurely. I was told the service tech took the car to the gas station and filled it all the way up. When I picked up the car, the fuel gauge still read 2-3 notches below Full and distance to empty was 445 miles! If there was no issue, gauge would be just above F and distance to empty would be around 580 in a 14.5 gallon tank (I’m averaging near 40 miles per gallon, so clearly I am only able to get 10 gallons of gas in the tank). This appears to me to be the same issue that the 2019-2021 hybrid RAV4 had and I read online that the later models had been fixed, but apparently this is still an issue. Either that or the fill hose vent tube or breather hose needs to be checked and replaced, which was not checked during my appt. Does the person who filled up the tank understand how to read a fuel gauge, because the tank clearly did not fill up all the way.
8/1/2023
Timothy M. VERIFIED CUSTOMER
Very professional, and I was completely satisfied with the work done
8/1/2023
Freya W. VERIFIED CUSTOMER
The appointment took twice as long as quoted. However, the main issue is the end of the appointment. I received an inspection report at around 45 minutes before you closed. It said I have an urgent filter replacement, and a tire with a ruptured sidewall. I stood near the counter waiting for a resolution. I was then told to checkout. When I asked that person about it, he downplayed it. He then said, “If the tire was urgent they would have told you.”
I don’t understand how you all couldn’t have at least put on the spare. Why would I continue paying higher prices at the dealership, to get Pep Boys service level?
7/31/2023
Freya W. VERIFIED CUSTOMER
The appointment took twice as long as quoted. However, the main issue is the end of the appointment. I received an inspection report at around 45 minutes before you closed. It said I have an urgent filter replacement, and a tire with a ruptured sidewall. I stood near the counter waiting for a resolution. I was then told to checkout. When I asked that person about it, he downplayed it. He then said, “If the tire was urgent they would have told you.”
I don’t understand how you all couldn’t have at least put on the spare. Why would I continue paying higher prices at the dealership, to get Pep Boys service level?
7/31/2023
Theresa O. VERIFIED CUSTOMER
I will not ever buy another Toyota again,my Avalon has rust coming threw in a few different places it is a 2019 not even 5 years old . I have 36,000 miles on my car it should look brand new every body says it’s Bull **** that you guys don’t fix it I brought it in a year ago when it started rusting out. Never have heard of a car rusting out in 4 years. I bought a 5tear warranty that I thought covers everything to do with the car to be covered from front to back. Now just bought another service coverage . Thank you Theresa O
7/31/2023
Oyeyemi A. VERIFIED CUSTOMER
Prompt. Efficient. Professional
7/30/2023
Mary J. VERIFIED CUSTOMER
Christian was great.
I do NOT like dealing with the automated assistant (Brook?).
7/29/2023
Nick B. VERIFIED CUSTOMER
Everything was done right and communication was very good. The automated phone bot was exciting and reassuring to talk to.
7/29/2023
Sheryllyn E. VERIFIED CUSTOMER
Cristian was great. The rest of the staff could benefit from customer acknowledgement and helpfulness that is more inline with Cristian’s
7/29/2023
Michaela S. VERIFIED CUSTOMER
got my new tire ordered and fixed in a timely manner with great communication throughout the process!
7/29/2023
Nancy H. VERIFIED CUSTOMER
I was taken care of very very well.!
Craig is great! So is Zack Fritz!
7/29/2023
Curt L. VERIFIED CUSTOMER
Despite requesting an appointment that would include updating the software and checking on a brake release issue in addition to 10,000 mile service, when I arrived for the appointment, I was informed that I would need to leave the car overnight or come back another day for the software update and to investigate the parking brake issue. It seems like that should have been communicated up front when making the appointment.
I was also told that I may be charged a $170 diagnostic fee if they couldn't identify the issue.
In my humble opinion, a car that is under warranty should not incur a fee for identifying and fixing an issue that should be covered under that warranty.
This is not the level of customer service I have come to expect from Carlson Toyota.
7/29/2023
Linda K. VERIFIED CUSTOMER
Very nice working with Craig
7/29/2023
David S. VERIFIED CUSTOMER
You didn’t put a. Oil change sticker in my window- everything else was great