I had excellent service they even gave me a ride home so I wouldn’t have to wait at the dealership! My assigned service person was very knowledgeable, friendly and helpful!
1/11/2025
Andrea B. VERIFIED CUSTOMER
I appreciated the thorough communication by Nicholas!
1/10/2025
Joel K. VERIFIED CUSTOMER
He did a great job
1/10/2025
Nour A. VERIFIED CUSTOMER
The technical team is always the best. They make sure everything is working and the customer feels great. Thanks to the team
1/10/2025
Jacki E. VERIFIED CUSTOMER
For some reason the mileage got written on my paperwork and on the windshield sticker completely wrong. I have 191,277 on my 2014 Prius. It was written as 185,****, so not sure where that number came from.
Nick was a great technician and very thorough with communication to me.
I would like to make sure the correct mileage is updated in your system.
Thanks
1/10/2025
Kianosh K. VERIFIED CUSTOMER
Brandon was amazing to work with as my service advisor. The dealership was clean, well ran, and timely with my service. Overall a great experience.
1/10/2025
Kathleen A. VERIFIED CUSTOMER
Polite, welcoming
1/10/2025
Linda S. VERIFIED CUSTOMER
Fabulous service
1/10/2025
Kathy N. VERIFIED CUSTOMER
Nick was great to work with he kept me informed at all times. His service was outstanding. Thank you very much.
1/9/2025
Sarah C. VERIFIED CUSTOMER
No one has reached out of my part came in and setting up an appointment
1/9/2025
Susan W. VERIFIED CUSTOMER
Nick was very efficient professional and friendly.
1/9/2025
Todd A. VERIFIED CUSTOMER
Brandon is the best you better hang on to this guy. I don’t know where he came from but he is very respectful and kind and very well spoken.
I will repeat this you better not let him get away from you
1/9/2025
Lorli C. VERIFIED CUSTOMER
He was great but I do think a car wash would have been nice.
1/9/2025
Ryan S. VERIFIED CUSTOMER
excellent job to nicholas Schafer very accommodating and he explained all details about the problem of the car…5stars
1/9/2025
David L. VERIFIED CUSTOMER
Great service!
1/9/2025
Cindy H. VERIFIED CUSTOMER
I had to delay service because of the shockingly high cost of the service. I need look for some way to save on the cost of service - a discount or coupon. I want to have the work done at Carlson but need to wait.
1/9/2025
Walter G. VERIFIED CUSTOMER
Nice work done
1/9/2025
Donna M. VERIFIED CUSTOMER
Thanks Aaron for the great service! I placated my wife by telling her it was too cold for our free car wash, but Aaron said bring it by when we are in town again for a wash. Thanks so much.
Jerry
1/9/2025
Daniel L. VERIFIED CUSTOMER
Great service
1/9/2025
Elizabeth B. VERIFIED CUSTOMER
Brandon was very friendly and helpful. He was a clear communicator with his explanations so I did not have many questions, but the couple questions that I had, he was knowledgeable and able to answer my questions for my clarification. When I threw a slight curveball with a question about a warranty related to my battery, Brandon promptly brought another employee over to assist us and offer his knowledge. I truly appreciate when employees are willing to seek guidance when needed and to confirm what they are telling me. That is not always what occurs in service situations and often leads to more confusion and wasted time for the customer when employees attempt to handle situations that they may not be trained in or should confirm with a senior employee before moving forward. Not only did Brandon take initiative to seek out a senior employee to confirm what we were discussing, he also included me in the discussions so I wasn’t left out of the conversations regarding the situation with my car.
Thanks for your help today and it was a great service experience, Brandon!