It shouldn’t take 1hr to get my tires rotated when I had an 8am appointment. The dollar quoted on my electronic version was different than what I was charged at the counter checkout in person. Also I needed a filter changed. I immediately checked yes online to approve it as received the text and when they said my car was done and I questioned the quote, it has not been changed. They had to then take my car back in to do the filter change which took more time out of my day. I don’t know why this wasn’t asked of me before sharing my car was done if had been missed by me approving it electronically on the tech side.
1/6/2025
Joseph E. VERIFIED CUSTOMER
Excellent service.
1/6/2025
Angela R. VERIFIED CUSTOMER
Brandon was very professional and helpful.
1/6/2025
Christian L. VERIFIED CUSTOMER
Nicholas was great!
1/5/2025
Irene M. VERIFIED CUSTOMER
Okey
1/5/2025
Ali S. VERIFIED CUSTOMER
Nicholas was very welcoming and professional.
1/5/2025
Woodrow W. VERIFIED CUSTOMER
Great guy. Solid communication and friendly. Couldn't ask for a better contact. Thanks
1/5/2025
Worzer G. VERIFIED CUSTOMER
By far the best service
1/5/2025
Simone F. VERIFIED CUSTOMER
Brandon was very polite and a nice gentleman!
1/5/2025
Charlene W. VERIFIED CUSTOMER
I appreciate the great customer service and all the detail and attention to my new car fix on the break shims. I hope this works. I greatly appreciate the transport back and forth from my home.
1/4/2025
Joseph W. VERIFIED CUSTOMER
Great customer service by Brandon
1/4/2025
William A. VERIFIED CUSTOMER
I miss the car wash. But two sales people Spencer and Alex went out of their way with my navigation system. Yes I like the service.but like the car wash
1/4/2025
Michael F. VERIFIED CUSTOMER
I had a tonneau cover that I purchased with the trick installed. The cover was too tight and the tailgate would not open. Once I forced it open the tailgate would not close because the cover blocked it. Brought it back in to get adjusted on 1/3 and when I went to leave I tested the cover and the tailgate would still not close every time I tried it. Very unsatisfied with the accessories department. Elena has not once talked to me during my purchase, after my purchase or after installation. I would like to return the cover and get an official Toyota cover that works with the power tailgate. At the moment I am Patiently awaiting a satisfactory solution.
1/4/2025
Cathy S. VERIFIED CUSTOMER
Brandon did a great job!
1/4/2025
Grant S. VERIFIED CUSTOMER
I would say that my overall experience was so-so. I arrived and was speaking with a service advisor when another employee interrupted our dialogue mid-sentence requesting to move my vehicle in the entry area. He was in a rush as the area is quite small and there was a a queue forming, but still, poor tact. My service advisor also didn't introduce himself, so I was left to wonder whom my contact was. Also, after my vehicle was done being serviced it was parked outside and I waited around 15 minutes until I was called to pick up my keys. I spoke with a cashier who explained that paperwork might still need to be completed before my keys were delivered to checkout, but I failed to see a sense of urgency/respecting of time as employees were chatting and in no rush to complete the job. I'm not positive that I'll be back. I presume the work was done well, but the customer experience needs some tuning.
1/4/2025
Scott C. VERIFIED CUSTOMER
Thank you!
1/4/2025
Jim S. VERIFIED CUSTOMER
Brandon did great but I received two invoices, $86.80 which I paid and $83.89 which agreed with base $74.00 rate quoted on web site. I didn’t get a chance to see this until I was home.
1/4/2025
Kristin C. VERIFIED CUSTOMER
Everything went great, but I was disappointed I didn’t get a car wash.
1/4/2025
Kristina B. VERIFIED CUSTOMER
He was very pleasant and great to work with. Also informed me on my car that I needed to know. Hope to get him all the time