Carlson Toyota Auto Repair Service

Scott was awesome. He got my issue taken care of right away and also took care of a recall while it was there.

He explained what was wrong with my vehicle and what was causing the problem. He knew his job well.

Kim was very patient with all of my questions. I enjoyed working with her.

Scott has been very courteous and forthright answering all my concerns regarding my 2025 Camry acceleration issues. I also appreciate his willingness to help me get through this arduous process by allowing me to work to secure a new vehicle and providing a rental vehicle. Very satisfied with his customer service.

Was great to work with with 5 stars no doubt

Nicholas answered all my questions and made it easy.

Everything went well! Thanks

When I dropped off my car on Friday for a 9:45am appointment, I was told it could be done by 4:00 because several techs called in that day. I called again at approximately 1:00pm to get a status update. I waited for 1.5 hours for a call back and received nothing. I called back again, was sent to voicemail. Then I called 3 more times, each time I was sent to voicemail. On the 4th call the receptionist offered to take a paper note to Scott. That was as 2:34pm. I got a call back from another service agent, Brandon, at 3:00. I was notified the car was not done and the A/C diagnostic was still needing to be done. Due to time crunch on other events, we asked to have our car held till Monday. Neither Saturday nor Monday did I get a call or a text to hear what the status was of the car or the results of the A/C diagnostic. I had to call again on Monday, which I did at 1:40. I was sent to voicemail again for Scott. I waited till 2:55 when I called again and was sent to voicemail. I called back again and asked if a paper note could be given to Scott with my questions on the status of the car, the A/C diagnostic and when I could pick up the car. I got a call back by Scott at 3:10. When I came to pick up the car, the lady helping me check out told me my car was in the lot to the left lot (when walking out of the building) which it normally would be. It was not and my husband had to drive me around to help me find my car which was down in the right lot closer to the cars being sold. I have been coming to this dealership for years and this was the worst service I have ever received. The three people who helped me the most was a mechanic point me in the right direction to get my car since there were no service agents around, Brandon the service agent who called back on Friday, and the receptionist. Not hearing what was going on for my car at all and having to call several times to get some sort of answer was ridiculous. I believe that if people are trained right and supported when they make mistakes, people do well. Customers see and feel it because employees are happy and feel competent. I could see he was trying his best but this level of service is also unsat. I would like to see management do a better job resourcing and training their people.

nick was fantastic.very professional and mentioned items to keep an eye on for future fixes.

Nick is personable and professional. I would be happy to work with him again. He represents Carlson well.

Scott is a good guy

When I got back to my car, after paying my bill and getting my keys, the glove compartment was open, and I know that I have not opened it prior to leaving my car for an oil change. Can someone contact me to let me know why it was opened?

Great service! Thanks!

Comfortable, well appointed dealership with great customer service. I loved the Smartpath process. So helpful and convenient!

It was a very uncomfortable experience for me.

Best Service I have ever received!

Another great experience. Thanks!

Thank you to Carrie. She called me and smoothed over the whole situation. No need to go into it further. Carrie did an amazing job! Thanks, Jim and Ann Gillach

There is a flaw in your program to provide customers with updates on the techs analysis. You need to fix this. It said I need new tires for $1150. nick said that is a glitch.

Scott was not the issue I understand being busy but to constantly be transferred to voicemails when i asked to speak to a live person, was frustrating. Saturday i called to ask a question about something the mechanic mentioned in the video. I got a different service person because Scott was not working that day. I could hear the irritation in his tone. If i knew how to fix my own car, i wouldnt be bringing it somewhere to be fixed, and i wouldnt have to ask questions. Not impressed this time around. And i wont be back to your location.