Kim was great! Kudos to Noah, the driver. The service of taking me to my office and picking me up again made this possible. Noah was a nice guy and very thoughtful. Carlson Toyota is a top notch company.
12/20/2024
Charles D. VERIFIED CUSTOMER
Nick was awesome
12/20/2024
Pang V. VERIFIED CUSTOMER
I said No I’m not satisfi ed because of my appointment on December 11 to get my back driver side tire check up. I told the guy that my tiresa is leaking air and Im not sure why. The guy said he will check it out and I should get my car back in an hour or so if I want to wait. I told him I will come better when they are done and ask if they can call me when they are done. He said yes. Was waiting for 3 hours no call. I decided to come. Everything was done. Just sign a paper and done. It was my first Toyota care that I never ask for and I don’t even need yet. On the paper that was given to me said that they rotated my tires. I don’t think tires rotation can fix the air leakage. This is the reason I came to this appointment. I’m very disappointed in Carlson Toyota. I just got my car in September at Carlson Toyota so I was hopeful that Carlson Toyota will provide good service. Today I wanted to talk with the Service Manager about poor service and what is toyota care? I don’t want to waste time going to a car dealer that won’t listen to my problems and do things I never ask to do. Please do call me. I have more to say
12/20/2024
Ronald J. VERIFIED CUSTOMER
Nicholas was very pleasant and respectful
12/20/2024
Lamoine O. VERIFIED CUSTOMER
He was very understanding and listened to my concerns and followed through!
12/20/2024
Mark S. VERIFIED CUSTOMER
I thank you highly for getting my vehicle in right away and getting the job completed as I need to return home to Illinois Friday. I was surprised that you were able to do the job on short notice, same day service. Thank you greatly to Alex and the technician that repaired my vehicle. I will remember you for some time to come.
12/20/2024
Alexander T. VERIFIED CUSTOMER
You charged an additional $100 in parts on top of $380 service. None of this was disclosed. And when asked about it, Kim said "yeah that's just how it is" and walked away.
12/20/2024
Katherine E. VERIFIED CUSTOMER
Great service. Thank you.
12/20/2024
Paul L. VERIFIED CUSTOMER
Took less than one hour. Very pleased.
12/19/2024
Ayele K. VERIFIED CUSTOMER
Service completed in the planned time-frame.
Available to answer questions and explain some of the findings.
I really appreciate your complementary shuttles service.
12/19/2024
Amir C. VERIFIED CUSTOMER
He was very professional and great. I would recommend him to anyone 10/10.
12/19/2024
Emeline A. VERIFIED CUSTOMER
Timely service!
12/19/2024
Darren J. VERIFIED CUSTOMER
I purchased an oil change package when I bought the vehicle, the guy today was trying to tell me it's only good for a 30 dollar rotation, he was actually kind of rude, I have not paid yet for an oil change, he said it was just for a rotation, why would I spend money on a tire rotation package??I am not real happy , he basically told me I was getting away with free oil changes and should not have been, I don't know if I'll be back
12/19/2024
Loretta F. VERIFIED CUSTOMER
Twenty years of trusted work done in my car. Thankyou very much . Always with respect also.
12/19/2024
Jordan D. VERIFIED CUSTOMER
Nick was professional and very welcoming.
12/19/2024
Xumeing T. VERIFIED CUSTOMER
Great communication with the service crew.
12/19/2024
Chercheng L. VERIFIED CUSTOMER
The service is pretty good in term of greeting me and getting the job done. I asked the service guy to see if the service included a car wash. He told me he could get that done for me. However after the service was completed, my vehicle was not wash.
12/19/2024
David R. VERIFIED CUSTOMER
Scott did an excellent job of communicating with me about my vehicle. Did a great job as always. Very satisfied.