Carlson Toyota Auto Repair Service

Excellent

Nick is tops. Hope you pay him well

Smooth and efficient

Did replace wheel bearing for front driver side and passenger side. I still do not understand why labor charged for driver side was different from labor charged for passenger side to replace wheel bearing.

Came in with a $29 coupon from you, added a tire rotation and cabin filter..cost me $137..holy crap, I paid that on my Ram, could be my 7th vehicle won't be purchased at Carlson..too bad I like Scott.

Nick was very personable

Nick was perfect!

You guys were all awesome!

Good service received from Nickolas S.

She was very kind and helpful!

First, I’m not sure this is a Scott issue as much as it’s an overall organization issue. This was my second consecutive experience where communication would have saved me time and most likely helped Carlson’s overbooked/understaffed service division out. The first unfortunate experience I had was on a day service was overbooked and my oil change/tire rotation took twice as long as expected. When I asked when my car would be done I was told there had been a scheduling glitch and service was overbooked… I understand these things happen… it would have been amazing to know ahead of time what to expect. It’s not something I should need to ask. Let me know so I can rearrange my day, schedule someone else to pickup my child, etc. The most recent experience was disappointing to say the least. I requested a loaner when I got the call you guys were ready to schedule the recall fixes that were out on my vehicle, so I figured the loaner would be ready to go… fill out paperwork and I’d be on my way. Nope, a half hour after arriving I had to ask where the loaner was and when I could expect to leave as the recalls were going to take 5ish hours. I dropped my vehicle off at 815 and had to call at 4pm to get an update on when the car would be ready. I was shocked to be told that the largest recall, the airbag fix, was unable to be completed because parts were on back order. I sat for half an hour waiting for a loaner and in that time no one realized that parts weren’t there, let alone check before I dropped the car off to give me a heads up. So when I do get a call back, Scott got an earful when I found out what was going on. Scott-props to him for being proactive and getting out in front of my frustrations, took it upon himself to talk to his manager and offer to come get the vehicle and drop a loaner whenever parts are received. So, thanks for offering that and yes, I’ll take you up on the offer, but I’m not going to get the time, etc back that I’ve wasted during my last two experiences at your dealership.

None at the moment

Nick was great and gave me great advise regarding dealing with windshield replacement that didn’t work. Exceeded my expectations and explained adjustment of headlights so that I could understand the challenges

Everyone if helpful and friendly at Carlson Toyota. They have such good communication and use technology people already use. No surprises because they keep you updated at all times.

Very happy with the service

Outstanding service from all. I am a widow now so your honesty and help is so appreciated, I know I can trust you and that means a lot! Thank you!

Nicholas was welcoming and communicated each step in the process. Made the experience smooth and a bit enjoyable

Brandon was super friendly and had great follow through. He answered all my questions and was very polite and patient. I will return to this location because of Brandon.

Kim was super friendly and communicated well with me about my maintenance process.

Very pleased that Nick was able to fit my car in today and replace the battery. I really appreciated the prompt service.