Carlson Toyota Auto Repair Service

Thank you for helping me take care of the car!

I received a text saying my car ready for pick up and bill for 45.47 when my car was in my garage and I did not take it in for anything. I do not appreciate this.

There werea couple of glitcheswith the schedule. I was call the day before Iwas expecting my service telling me they hadn't They had me scheduled for that day. That was okbecause I was free. So I went inandtherewasno record of .y service schedule anywhere knthe system. The service was to have a remote start with controllers installed. I'm happy To say that Kim in service took over and got me scheduled and took the car a g got me a loaner for the day and said their old be ready I about 5 hours. She was very professional and really nice. Through no fact of her own she later informed me that the mechanic left for the day without finishing the job. She was very sorry and she call me later. The next time we talked She again she informed me the tech was gone for the Thanksgiving holiday but assured meitre would get done on Friday and to keep the loaner. I just picked up the car and as usually everything was done beautifully. This is the first time I've had one hiccups at your shop and I know situations happen. I just wanted you to know what treasure you have in Kim as a prifessional. She picked up the and saw the job throuh keeping me in the loop. I havealways and still do love this shop for the professionals you have on staff. The only thing that bothersome a little is that I got call to come in because I was on the schedule only to get there and have no record of it in the system.

Very good customer service!

He was awesome.

He was Great! Kind! Informative! Thank You

Appreciate the review of the car assessment and great efficient service

Nickolas was helpful and informative about the service being provided. Made sure we were satisfied with the service and assisted with the documents. Nickolas was friendly and personable- appreciated his assistance.

Nice guy!

Could not have been better!

Nick is very good with explanations of what and why they do what they do or suggest. No condescending tone when speaking to a female which I really appreciated!

Everything went well and we avoided new car itis after wandering the showroom.

James did great. It seemed the computer system did not have full record of my prepaid maintenance plan which caused some confusion. Not James's fault though.

Great service. Thank you!

He was very rude and. To me he heals my car for three hours because I was twenty minutes late. .

Aaron answered a couple questions I had about my vehicle.

I never recieved my paperwork from the work done in my vehicle . I also never received the information requested in regards to the protective front film peeling . I was told all of the paperwork would be emailed to me the day I picked up my car which was over a week ago .

Great job

Brandon was fantastic and great customer service!!

I did not get the 2nd sheet on where my vehicle "sits", with tire, brakes, filters, etc