Thanks for squeezing in my vehicle on Friday when the check engine light and check AWD warning came on suddenly on my drive home Thursday night. Thanks for making the necessary repairs.
3/2/2025
Tom H. VERIFIED CUSTOMER
Great service
3/2/2025
Mitchell W. VERIFIED CUSTOMER
Wow. I've been coming here since I bought my truck and routine service used to be amazing, but then fell off- Nick has totally restored my faith & expectation when I come here.
3/2/2025
Valerie H. VERIFIED CUSTOMER
Carlson Toyota employees always provide friendly and professional service. Thanks to all of you.
3/1/2025
Mark S. VERIFIED CUSTOMER
Very nice and pleasant. Nice to deal with Neil. A+++++
3/1/2025
Leland S. VERIFIED CUSTOMER
Great job. Scott was great. He was very informative and helpful.
3/1/2025
Loren S. VERIFIED CUSTOMER
Great customer service!
3/1/2025
Deankathy M. VERIFIED CUSTOMER
No need to contact us about this.
We have already shared our dissatisfaction about Carlson's failure to contact us about the status of our vehicle. Apologies from Scott, the service manager and many other employees we spoke with during the time our car was awaiting service.
We expect the next service on our vehicle goes much better.
3/1/2025
Joyce B. VERIFIED CUSTOMER
Friendly, did a good job.
3/1/2025
Kevin M. VERIFIED CUSTOMER
Nicholas went above and beyond - greeting, handshake, info as requested. He even checked in with another customer just when he walked by him. He gave me simple instructions on what to do when my vehicle was ready. And for the first time ever at a car dealership, said that if the car wasn’t washed to let him know, and they would make sure to get it washed. The number of times I’ve been at dealers and they said they would, but never did is pretty high. Great experience today thanks to Nicholas.
3/1/2025
Mike M. VERIFIED CUSTOMER
Scott did an awesome job and I am always pleased when He is my Service Advisor. The best at keeping the customer updated in the status of the vehicle. Great Dealership
3/1/2025
Lori D. VERIFIED CUSTOMER
Pulled into the service garage and waited about 10 minnutes before someone came over to check me in. The last statement made at my check in was it would be about an hour to complete the service I was there for. However it was 3 and 1/2 hours before I got my car back. Thankfully I didn't have other plans for then day so the wait wasn't awful but I did want to be honest in my visit for today due to comments being made by waiting customers. I would have an issue with the long unexpected wait period if it repeatedly happened but for the years I have been coming to Carlson this is maybe they second time this has happened.
3/1/2025
Robert K. VERIFIED CUSTOMER
Great job
2/28/2025
David M. VERIFIED CUSTOMER
Good job
2/28/2025
Marshal K. VERIFIED CUSTOMER
Aaron was an awesome guy! I’m very pleased with his customer service!
2/28/2025
Phillip F. VERIFIED CUSTOMER
Very personable staff, went out of his way to get my car taken care of.
2/28/2025
Sandra W. VERIFIED CUSTOMER
Friendly and courteous. Got our car in earlier then expected. Thank you
2/28/2025
**** N. VERIFIED CUSTOMER
Thanks so much, the customer care and treatment form the entire team was way beyond my expectations.
2/27/2025
Georges L. VERIFIED CUSTOMER
My Toyota advisor was pretty good and the service center forgot to give me the free car wash and I told him he willingly stop his lunch and went to take care of me. Please give him a promotion.