Nick was very nice he listened to me and fixed my car it was done in the estimated time. Took time to o go over the paperwork with me. I really appreciate and enjoy my appointment today and had Nick to be so attentive to me I Think he really likes his job and it shows.????????????????
11/19/2024
Eric A. VERIFIED CUSTOMER
Respects for Carlson Toyota and Staff! I’ve been doing business there since I purchased my new 2002 RAV4. You guys have come a long way! Congrats on keeping a great guy like Scott, for 30+ years!
Thank You!
Eric
11/19/2024
Sara H. VERIFIED CUSTOMER
He was friendly, helpful, and efficient. I am very pleased with the experience e today.
11/19/2024
Edward K. VERIFIED CUSTOMER
Service department was honest and friendly. A+. Thanks
11/19/2024
Pamela Z. VERIFIED CUSTOMER
Thanks, Kim, for providing the gold standard for customer service as my Service Advisor at Carlson Toyota. You handled a sensor service challenge with a positive and timely solution within a few days. Your calm manner eased my worry. Picture me grateful!!!
Pamela Z
11/18/2024
Stephanie C. VERIFIED CUSTOMER
You have to initiate your own update calls
11/18/2024
Ryan M. VERIFIED CUSTOMER
Nick was awesome! Communicated clearly, met the estimate, and was super friendly. Everything was perfect!
11/18/2024
Elizabeth O. VERIFIED CUSTOMER
Nick was super informative
11/17/2024
Dennis Y. VERIFIED CUSTOMER
Thanks to Dakota for help with our navigation system.
11/17/2024
Aaron L. VERIFIED CUSTOMER
Very satisfied thank you for very nice service 100% satisfied
11/17/2024
Gary L. VERIFIED CUSTOMER
I checked my Cabinet filter the night before and it was clean. Carlson Toyota gave it a yellow rating. The gave my battery a fail rating. I bought that battery from Carlson Toyota just under 3 years ago. That is a very short battery life for a dealer battery. Every time I come to get an oil change, something is always wrong. When I got to my car to leave, the seat was in the furthest position back and raised all the way up. BOTH side mirrors were adjusted inwards from their original position. And the rear view mirror was lowered. I understand the seat being moved back to drive it in the bay, but I’ve never had my mirrors changed to drive it such a short distance.
11/17/2024
Christian L. VERIFIED CUSTOMER
Very profesional, was very happy about the service provided
11/17/2024
Todd S. VERIFIED CUSTOMER
We had a great service experience!
11/17/2024
Wendy P. VERIFIED CUSTOMER
I was told it would take an hour to an hour and a half for my car. After an hour and 45 minutes, I went to ask when it would be done. Thanks to the Toyota app, I knew it had been done for more than half an hour but no one had bothered to do the paper work. This is the second time I’ve brought my car in and the second time it took much longer than I was told. I get that the time to complete the service is just an estimate but the fact that I know it was done earlier but made to sit and wait is inexcusable.
11/17/2024
Todd S. VERIFIED CUSTOMER
He kept us informed throughout the service visit and was very friendly.
11/17/2024
Brianna A. VERIFIED CUSTOMER
Very informative and friendly!
11/17/2024
Stephanie C. VERIFIED CUSTOMER
Great service advisors. From the moment you pull in your car until you leave they are friendly, fast and most importantly informative about options.