A hose was not reconnected after an oil change. The oil was overfilled about a quarter inch above the fill mark.
That’s not good!
11/6/2024
Lori D. VERIFIED CUSTOMER
As always, excellent and very professional.
11/5/2024
Cynthia S. VERIFIED CUSTOMER
Everyone was very nice!!!!!
11/5/2024
Joshua G. VERIFIED CUSTOMER
Great service work and staff
11/5/2024
Robert E. VERIFIED CUSTOMER
You have wonderful service all I ask is that you bring back the cookies
11/5/2024
Jayson K. VERIFIED CUSTOMER
Nick was a real piece of work
11/5/2024
Mike T. VERIFIED CUSTOMER
Waited too long
11/4/2024
David L. VERIFIED CUSTOMER
Had a perfectly clean car when I came in at 5000 miles for the maintenance required display, for what I thought was an oil change. Was told first oil change occurs at 10,000 miles (I’ve never gone past 7500 miles with full synthetic oil), and only tire rotation was done. My car was washed, I picked it up wet, and it dried with water spots over the entire car.
11/4/2024
Bryan V. VERIFIED CUSTOMER
Carlson Toyita has been very professional with us. Thank you.
11/3/2024
Elizabeth V. VERIFIED CUSTOMER
Nicholas was very kind and usually I’m nervous to go around public areas, he made me feel comfortable and was good at his job! He deserves a raise :)
11/3/2024
Lisa D. VERIFIED CUSTOMER
It was my first time using the taxi service…and I needed reassurance that you saw my request for a ride. I heard nothing, until I took a chance and drove my vehicle to Carlson in the morning…hoping I’d get to work on time. Yes, it all worked out, but I shouldn’t have been so worried. Better communication.
11/3/2024
Abby S. VERIFIED CUSTOMER
I had wait on my appointment but they had me scrambling to find a ride home from the dealership. Better communication next time
11/2/2024
Frazier T. VERIFIED CUSTOMER
I enjoy the service provided by Toyota.
11/2/2024
Nicole T. VERIFIED CUSTOMER
Good and efficency job!
11/2/2024
Victor W. VERIFIED CUSTOMER
Good service at at reasonable cost
11/2/2024
Rollin M. VERIFIED CUSTOMER
It took a little longer than expected but otherwise everything was good.
11/2/2024
June D. VERIFIED CUSTOMER
Great job!!
11/2/2024
Zachary S. VERIFIED CUSTOMER
Had some questions on my vehicle and person wasn’t in till 10 and I wasn’t waiting for them to get in. Had an issue with my dash cam and was told from the start that it was aftermarket even though it was a Toyota dash cam. Was told I needed tires on the front and not to rotate even though my vehicle is a fwd not an awd and the paperwork given to me was for the same year of vehicle but different model and listed it as an awd drive but my vehicle is not that and a different vin from my vehicle. Was told he was a tire expert but wouldn’t listen to the customer on needs of rotate tires to the front with better tread. Got the impression that I was an idiot and the people that worked there knew more than me. Was told on the dash cam issue that I have to register it but that is all that was told to me. Was not shown or given instructions on how to do it. Which doesn’t surprise me as he told me twice that it’s an after market item until I should him in the Toyota website the exact camera.
11/2/2024
Duane W. VERIFIED CUSTOMER
2pm appt was not on computer, although I had printout from my computer. I was not happy to leave the car overnight and not have the work completed until 24 hrs later. Kevin did what he could with what I understand was a computer problem. Appreciated taxi service.
11/2/2024
Steven M. VERIFIED CUSTOMER
I had set up an appointment 2 weeks ago and when I arrived, it took nearly half an hour to get in. The total experience took 1 and 1/2 hours and for an oil change, tire rotation, and replacing wipers it should not take that long.