Nick does a GREAT job. I could see that he was working very hard to take care of a lot of customers on the day that I picked up my vehicle from service. He kept me informed as best he could while my vehicle was in the garage for service. He deserves a LOT of credit for his efforts. He should get a bonus!
10/19/2024
Linda P. VERIFIED CUSTOMER
We gave them a $5 coupon towards an oil change. It wasn’t deducted. We called the dealership today and left a message for someone to call us back regarding it . No one called us back. We’ve bought our cars there and had consistent service done on them . It’s only $5 but makes us not want to go there anymore. Linda P
10/19/2024
John W. VERIFIED CUSTOMER
Big fan! Exceeded expectations and treated extremely well. I recommend Carlson whenever asked because of this type of treatment.
10/19/2024
Benjamin C. VERIFIED CUSTOMER
Was my first time in due to moving to the area and already started off on a slightly odd note. Arrived early and was met with a technician who gave me nothing but confused looks when I stated I was there for a 3 o clock servicing ("Like do you mean an Express one?..."). Then once I was directed to an actual advisor, it seemed like it was just being marked up as another oil change to end off the day and not any of the suggested services under the "Recommended Toyota Package" that was selected on the site when the appointment was made. No harm no foul with that though. Like I said, just a bit odd. The thing that I didn't expect however was to wait almost 2 1/2 hours for just the suggested oil change to actually be done (3pm appointment - ended up leaving around 5:30). The one positive from it though was that I really appreciated the discount being provided from one of the senior advisors in turn for the delay. All in all, not an awful experience just not what I expected for my first time in.
10/19/2024
Linda S. VERIFIED CUSTOMER
2 HOURS TO CHANGE OIL AND ROTATE TIRES??? and oil had just been changed in August. Why do we make appts if it takes that long?
10/19/2024
Nicholas D. VERIFIED CUSTOMER
I booked a 7 am oil change and tire rotation. I waited an hour and a half and finally asked someone and then I received a text asking about an engine and cabin filter change when I was at the counter. Then when I saw my service rep for the second time…my car was done and in the parking lot!
An oil change and tire rotation for first appointment taking and hour and a half is ridiculous in the first place.
10/19/2024
Tom B. VERIFIED CUSTOMER
3pm appt and it took 2 hours, truck not washed, seat cover was coming off.
Had to walk to back lot past service stalls on back lot to find truck.
Very disappointed in overall service.
10/19/2024
Steve M. VERIFIED CUSTOMER
Please refer to my previous comments. Again, Scott helped me with my particular issue judiciously and with good humor. He seems well-respected by others in the repair area.
10/18/2024
Jenny B. VERIFIED CUSTOMER
I sent a review when I received an email but the tech was very rude for no reason.
10/18/2024
Judy S. VERIFIED CUSTOMER
Completely satisfied.
10/18/2024
Donald M. VERIFIED CUSTOMER
It took two full hours to get a 5000 mile checkup. My contact apologized more than once, that's good, but two hours seems excessive.
10/18/2024
Lisa B. VERIFIED CUSTOMER
Thank you for the excellent service today!!
10/18/2024
Eleanor G. VERIFIED CUSTOMER
Please no survey
10/18/2024
Kevin J. VERIFIED CUSTOMER
Services were completed within the estimated time frame.
10/18/2024
Tinh D. VERIFIED CUSTOMER
Customer service top notch like last visit. Thanks
10/18/2024
Michelle H. VERIFIED CUSTOMER
I came in for an oil change. ( I did have an appointment) No hassles. It was crazy busy. I didnt mind the wait, it gave me a chance to unwind.
10/18/2024
Karen K. VERIFIED CUSTOMER
My dissatisfaction is not with Nick directly, it is with the fact that I waited over two hours and 15 minutes for an oil change that was supposed to take an hour to an hour and a half. Never got any communication or updates that they were running behind schedule, and never got a text, saying it was completed when I returned the lot with my ride. It It was just being put up on the hoist. I’m assuming to start the service that was to have been done 90 minutes prior. Never. I know it was not just myself because there was other people quite frazzled and disappointed wondering when their car was going to be done as well. Perhaps schedule too many people for one day to adequately meet the timetables for the service.
10/18/2024
Debra L. VERIFIED CUSTOMER
The wait time was longer than past appointments
10/18/2024
Timothy B. VERIFIED CUSTOMER
I had been called and offered a special price and when my wife paid it was full price. I have called to talk to someone and the first day they were going to call me back , they never did . The second day I called and after I got forwarded around a message I was told was the person at this extension was not available . ????
10/17/2024
Jacqueline J. VERIFIED CUSTOMER
I appreciate how prompt the service was since this was an unexpected issue that my car had to be towed to the lot.