Carlson Toyota Auto Repair Service

Thanks for working hard.

Thanks again for the stellar service!!!

Nick was awesome….so friendly and helpful. It also was great to spend time with Paige.

Ok

The work done was great. For whatever reason the vehicle was done with service, however we waited for an hour before I contacted the service manager about the paperwork not being completed so we could pay our bill. He was very helpful, however if I had not contacted the service manger I suspect we would been way longer than the 3 hours to get 4 new tires. The car sat completed for an hour in the parking lot. I understand things get dropped, however for an hour sitting on a desk?

The inspection report seems to be inaccurate. I brought my vehicle in for an oil change and tire rotation a few months back. The inspection report indicated some wearing on my tires and brakes signaling upcoming maintenance or replacement would be due soon. This report showed all areas in the green, where before some of those were in the yellow. Since that appointment months ago, there was no maintenance done on my vehicle, so those areas should still be in the. yellow. Was an inspection actually done? It feels like the one done yesterday was not completed or was dishonest. I paid for that inspection to help me know where I need to gauge future maintenance for my vehicle so I can plan and budge accordingly.

He left. Never told me. I was supposed to be out of there in 3 hours. There for 6. Terrible experience

The people were all nice, friendly and helpful. The waiting time I was quoted was spot on And they even added on a tire rotation which I hadn’t asked for when I made the appointment.

He is very polite and understanding.

Great, fast!

I cannot believe that you people even have the audacity to ask. Other than being home at the start of the day, absolutely nothing went right. First, I brought my car in for an issue that you were unable to diagnose and or replicate. I know it’s happening. Sometimes my dash works, and sometimes the display does not come up at all. I have no idea what’s causing it. After your inspection, I am no closer to knowing the truth than when I brought my car to you in the first place. I know there is an issue because it does happen. That’s the main issue, but there are several others. You did not communicate with me in a timely manner. Once the inspection was over, I was expecting to get my car back. That did not happen. You should have communicated with me about picking up the car as soon as the inspection was over. You did not do that. I called around 2 PM to see if it was ready. The person. I spoke to said she would check on it. I received no call back. I called back just before 4 PM demanding to get my car back as it was finished. Gabby hung up on me. How dare she!!! You were holding my property. I had every right to get it back as soon as I paid the bill (which, by the way has been paid in full). I called back demand to get my car back. They said they would send a shuttle. They did not. I had to call my brother and have him take me over there. It was around 7 PM when I was finally able to get to the dealership and pay the bill. Also, when I showed up to pay the bill, the cashier was very rude!! I have to admit I was expecting it based on the way I was treated. I give you zero stars for my experience with you. I’ll bet all you guys can say is “ Better luck next time”. After the ridiculous where I was treated and me nearly having to wait an extra day to have my car back, you can damn well be sure there won’t be a next time. You guys really ****.

I clearly requested that I did not want my vehicle to be washed. That I had just washed and waxed the vehicle. Your staff disregarded my instructions. Now I will have to go through the process again, which took me various hours to complete before. Not very happy! As a customer, I have purchased three new vehicles from your dealership and always bring the current one to be serviced there. I will have to rethink my use of your service department.

Awesome service Thank you!

Very satisfied and Chris was wonderful to work with Thank you

I would have like to have been informed before my arrival that my sunroof could not be repaired on a weekend only during the week. I live 3.5 hours away and I have to come back to get it fixed. But everything else was great. Thank you Cyndy

I’d like to thank Lance Spah for assuming the cost of the oil change, which arguably he might not have done, but it means something & is appreciated. Thanks. Craig P

Have been in three times for a steering wheel shake insisting that it’s not tire balance issue as they are brand new tires and have been balanced multiple times. They insisted that was the problem so got new tires put on where I bought them originally and problem still there. This is not a tire issue but they did not properly diagnose and problem still there after paying lots of money for proper diagnosis. Not happy about service

I stopped in for an oil change. I had a few questions about my back tire and having my battery checked. I was met with such a kind, welcoming staff. My car service was completed quickly and the portal to check or approve additional repairs was very smooth. Thank you to everyone who helped me, top quality customer service!

He found time to help me, an unanticipated addition to his work load, by adjusting schedules and providing me with timely, appropriate service. I was in a bit of a fix, and he solved my problem when others could not. Thank you again, Scott.

Thank you James! I appreciate you! Virginia B