1st Service Writers Jeremy & Erin were great in handling the problem with my Grand H/L. Moved to MN 2months ago & scheduled my Toyota Care 5000 mile check-up with you. I picked you strictly on your TV ad really liked the little girl in her peddle car. Told me this was a family business. When your Techs tried to take off my locking hubs they broke my hub key. You ordered a stronger hub key & I brought car back after you received them. 2nd new hub key was again broken by Tech. Erin ordered a 3rd hub key set. Your seasoned Tech got locking hubs off said they were over torqued at factory & installed new ones. I made 4 trips to your dealership due to this. As I said I was not happy with what happened but Erin & Jeremy were very good in handling this problem.
10/12/2024
Victoria D. VERIFIED CUSTOMER
Final bill was significantly higher than what was quoted and there was no information as to why until we had to pay the bill. Also, the tech disabled the lift gate power causing alarms to go off while driving it home and needing us to troubleshooting it ourselves.
10/12/2024
Darin B. VERIFIED CUSTOMER
Carlson has a speedy service department. James was a great Service Rep. I am interested in a FREE appraisal on its value, even though I probably won’t buy until next summer. Thank you! Darin
10/12/2024
Nancy R. VERIFIED CUSTOMER
Great job to all involved in taking care of my car.
10/12/2024
John L. VERIFIED CUSTOMER
It took an hour and a half for oil change and rotation tires. It was very nice you wash my car but both windows were totally streak I had to go home and clean them myself.
10/11/2024
Robert C. VERIFIED CUSTOMER
Had a good experience at Carlson's.
10/11/2024
Jeffery C. VERIFIED CUSTOMER
All good. Last time I didn’t get a mileage reminder sticker, and I like them. I also hate that the service light goes on to remind me that I have to rotate tires and I don’t do them thru you, as Costco is much cheaper. Otherwise, the staff seems good.
10/11/2024
Nancy H. VERIFIED CUSTOMER
Zach Fritz is the best service person !!
10/11/2024
Felix Tibui. VERIFIED CUSTOMER
2hrs for an oil change is insane.
10/11/2024
Elijah R. VERIFIED CUSTOMER
Excellent
10/11/2024
Jonathon V. VERIFIED CUSTOMER
Thank you Nick for all your help and getting our van back on the road!
10/11/2024
Dean S. VERIFIED CUSTOMER
Upon arrival, I was informed that the oil/filter change would take about an hour. 80 minutes later 10:45am), I replied to the text message received earlier — confirming my vehicle was delivered for service (9:24am) — asking what the work status was. I received no reply to that text. At 10:58am a service rep brought the service paperwork to me, indicating he wasn’t sure what was done because he hadn’t been involved with the work on our car, though he also mentioned everything appears to be in good order and presented the paperwork to the cashier. Typically I have received a vehicle inspection summary, though did not today. Ultimately, reviewing the invoice, there is a $5.46 line item for “customer pay shop charge for repair order.” So it appears I’m being charged simply to have my vehicle serviced at Carlson… Wow!! Today’s experience has given me cause to pause and consider possible service alternatives going forward. What happened to the Carlson Toyota team that I’ve been working with for the past 20 years or so?
10/11/2024
Arthur K. VERIFIED CUSTOMER
I usually get report, that shows, tire ware, brake ware, etc. I didn't get this on my last visit (10-8-24). Is this an oversight or is this not included anymore. I have found this report to be informational.
10/10/2024
Jean G. VERIFIED CUSTOMER
Very thorough with information.
10/10/2024
Pat T. VERIFIED CUSTOMER
They said my car would be done in an hour and it was
10/10/2024
Nancy R. VERIFIED CUSTOMER
Jeremy was very helpful when I had a question. He has excellent customer skills.
10/10/2024
Charles D. VERIFIED CUSTOMER
YES!????
10/10/2024
Vicki S. VERIFIED CUSTOMER
You invoiced a car I no longer own. Initial invoice said I owed $212. When I questioned it, the advisor said, oh no. That’s wrong. The actual amount was $106. Quite a difference. I asked for a break inspection. I only received a visual inspection. I’m pretty disappointed.