Carlson Toyota Auto Repair Service

I my car was serviced in a timely fashion,

Was happy for price adjustment based on my request. The service team was very understanding and responsive

How does your business manage to keep customers? More than twice now I’ve had issues with your shop. Your “inspection”was nothing short of insulting. Seems you only put in a real effort on those when someone is paying for extra service like I did today (tire replacements). I’ve only driven 219 miles since my last visit in June and somehow Carlson managed to find a glut of issues supposedly wrong with my car. A car that barely has 100k on it because I work from home. A car that has never been in an accident. Additionally, apparently thinking you can charge people ridiculous sums to replace things like a headlight (quoted $250) when MY HEADLIGHT WORKS AND DOESN'T NEED REPLACEMENT. Glad I didn’t blindly agree to your service items because headlight bulbs are $20 bucks for two of them and it doesn’t need replacement anyhow. In fact I’ve already replaced them once before. I think I’ll spend my $250 on something else instead of a friggin incandescent bulb. Your staff unscrewed the antenna from my car (which is only a few inches long) and left it in the cab. I almost lost / broke it because I didn’t know it was sitting by my e-brake. Then after recovering it, it took me a minute to figure out WTF it was in the first place. Put my **** back where you found it!!! What else has Carlson forgotten to put back the past 11 years? The paperwork provided lists my factory PSI incorrectly the past two times I’ve been there (it’s 35F and 33R per Toyota). Your techs can’t seem to figure out if HV battery cooling is okay or NA-the reports each time something different. Why did you bother to measure tread depth and tire pressure when I was there for you to replace my friggin tires??? Seems pretty pointless. Or perhaps they should have done this AFTER THEY CHANGED MY TIRES not before. Your techs claimed they filled my washer fluid. Joke is on them because I literally filled it yesterday. Good to know they pay such close attention and never lie on paperwork. I just had my tires rotated in June during my oil change and nothing was said to me about studs or lugs. Now suddenly you say I need a $459 repair?? What the hell? You just worked on my car 219 miles ago, so I assume your techs broke my studs/lugs in the process of replacing my tires-thanks jerks. Either that or there were issues you neglected to put in the friggin inspection report. My timing cover suddenly is “leaking” (vs seeping) and went from green to red in just 219 miles (3 months)?! Probably something that was missed before either by way of negligence or simply lying it was fine before. I paid for an alignment but my car feels like it pulls to the right when I drive now. Did they even do it?????? I could go on but what’s the point. I had a close friend who builds performance vehicles review the paperwork for the last two service inspections at Carlson and he is beyond disgusted and doesn’t trust anything on the reports. Because I can’t trust Carlson Toyota to maintain my car at this point, I have decided to buy a new vehicle instead…shockingly it won’t be from Carlson. In fact, I can’t wait to tell people to avoid your dealership and show them the paperwork from my June appt and the one I had today. Honestly I don’t care if my car is old…I don’t need a new car, can pay for whatever repairs it needs in cash, and hate car shopping…but your terrible service inspired me to buy for a new car instead. I would gladly repair and drive this Prius into the ground another 100k or more, but because of the rampant incompetence at Carlson I’m going to take away my maintenance business from you by giving another dealer a new vehicle purchase instead.

Service was great They kept me updated via text. There was an issue with warranty coverage and was told two separate opinions on the cost. As it turns out it was covered under warranty so there was no charge.

The appointment took too long. You decided to fix the glovebox which i didnt ask to get it fixed that you have tried to fix twice and it still doesn't work.

Prompt full service- no pressure on recommendations.

Everyone was very nice, clearly explained what they were going to do and kept me appraised on the status of the process.

I have always had great service from your team. No matter who I deal with. It’s great service.????????

Nick took care of every step and made sure all went smoothly, even though there was a lot happening at the time. Thanks much.

Great service as always. Thank you.

Great customer service, awesome interaction and knowledge.

Scheduled new tires got there and nobody updated my appointment. I was there for 5 hours. I was told 3 hours.

Just dont understand why I had to wait 45 min. From the time you guys said the car was ready to be picked up. And then i even express pay so i didnt have to go to the conter but yet still had to go up to the counter. So there was no point of having that tbh cause it defeat the purpose of express checkout. Overrall this was the worst experience i had. And no one came too me i had to go up to the cashier and ask.

I love everything about Carlson Toyota. I have been a customer for years and always get excellent service. Thank you.

I had a free oil change and tire rotation, from the previous Carlson Toyota disaster oil change. Is a 2 hr oil change ok without a tire rotation? Watched multiple people that came in after me get there car before I did. Was told they wanted to keep the best tires on the front. I understand that, my card for free tire rotation is gone. I had an appointment.

Disappointing at best! I asked that no after market film be put on the door edges and when I picked up the vehicle every door had film placed on the edge. I never realized how challenging purchasing a vehicle and getting it the way you wanted it could be so challenging. I don’t feel this individual deserves all the credit. I believe it can be shared in many directions.

Was unhappy with the “pressure” to buy new tires from the tire service rep.

It took 3 hours to install 4 new tires and do an alignment plus they inspect the vehicle every time which I do like that part. I got a quote for 4 Goodyear assurance weather ready 2 tires. Accepted the quote and made an appointment for installation. Met the tire specialist and told him the tires I was there to get. They sent an advisor out next that used to work for Goodyear, said he installed some of the first weather ready 2 in the country. I paid for it and when I got home looked at the tread and it looked different than the pictures. That’s when I noticed someone put the wrong tires on my vehicle. I refuse to use these cause they don’t meet my standards.

Great service

This is the second time I specifically brought my car in to fix the trim on the moonroof and it was not even addressed.