Brought our vehicle in for a simple oil change and it took 90 minutes… and when we asked about the status they did not know where it was!? Eventually it was located.. but a tire pressure light was on which was not on when taken in.. so, no.. we are NOT satisfied.
10/4/2024
Joan M. VERIFIED CUSTOMER
I had one question and he answered it.
10/4/2024
Aaron J. VERIFIED CUSTOMER
Cashier clerk was abrupt and rude when I asked if my car got washed. Her response was a very abrupt “You need to go see someone at the service counter to answer that question.” It was a simple question and her tone was way uncalled for.
10/4/2024
Safi C. VERIFIED CUSTOMER
I disappointed with Annika Williamson at the Carlson Toyota dealership they way she helped me unprofessional she didn’t want answers any my questions.
She is so rude for me I asked her how long it takes to finish my services she told me I don’t know overall, she is poor Customer services.
10/3/2024
Stephen C. VERIFIED CUSTOMER
I arrived ten minutes early for my appointment at one. After an hour I inquired after noticing my Highlander had been washed. I was told that I was next, bottom line it took over one and a half hours for a tire rotation and 12 point inspection. I never saw the service rep and at checkout there was no copy of the inspection. The cashier had to run one off for me. On my way out I saw on the inspection sheet that I needed a cabin and air filter. No one informed of this. Also I was told initially that my tires were rated at a point between the red and yellow ratings and should consider new tires but on the installation sheet it showed my tires were rated green (the Bridgestone tires are 26 months old with under 40,000 miles). We have purchased three vehicles at Carlson and am very disappointed with this experience. We are now questioning weather our next new vehicle will be purchased with Carlson. Stephen & Rosemary Christenson
10/3/2024
Dennis M. VERIFIED CUSTOMER
Nick was great. He reviewed my concern and everything checked out fine before I left the dealership. All is well.
10/3/2024
Safi C. VERIFIED CUSTOMER
It’s really good
10/3/2024
Stuart P. VERIFIED CUSTOMER
Nick was prompt and informative.
He did an excellent job!
Thanks Nick!
SP
10/2/2024
Mary M. VERIFIED CUSTOMER
The driver that gave me a ride to and from was excellent, very nice, friendly
10/2/2024
Jacob S. VERIFIED CUSTOMER
Great service department!
10/2/2024
Arena C. VERIFIED CUSTOMER
Very satisfied if the service with nick skogwman
10/2/2024
Miheret G. VERIFIED CUSTOMER
I was texted about an issue that needs to be addressed about my vehicle after I already took it.
10/2/2024
Stephanie W. VERIFIED CUSTOMER
Amazing as usual! Thank you!
10/2/2024
Kathy L. VERIFIED CUSTOMER
Always a pleasure!
10/2/2024
Christian B. VERIFIED CUSTOMER
Service was great! No complaints there. I got a text message saying I have an invoice to pay, which I was told I had no additional charges from my Toyota care check in. I called the same afternoon to get it closed out and see why it was telling me I owe $97, to which I was told “it will go away when the ticket is closed and you don’t have to pay it”. Still getting notices that I owe money, which is frustrating.