Received intake post. NOTHING until I called for an update. I arrived at 430pm at the service area to find out the billing was not completed. I THEN WAITED until 450 to get my service ticket so I could leave. During my arrival no service blue shirts were working on a computer terminals. Standing around talking amongst themselves. Poor showing for customer service and keeping the customer up to date for progress of the vehicle service. The vehicle was outside when I arrived. Again the cashier was the one to talk to me. No service writer talked to me the customer. Standing around and talking to themselves instead of customers looks really bad.
9/21/2024
Nancy S. VERIFIED CUSTOMER
Very satisfied. I plan to continue all maintenance with Carlson
9/21/2024
Ole M. VERIFIED CUSTOMER
Having been a Luther customer for many years it was nice to visit a dealership that provided such good service. Scott was very professional and helpful in handling my vehicles service. Everyone I met at the dealership represented the Company well. Beautiful dealership, I’ll be back, definitely. Thanks so much.
9/21/2024
Jose P. VERIFIED CUSTOMER
Great service and fantastic customer service
9/21/2024
David S. VERIFIED CUSTOMER
Everything went well.
9/20/2024
Richard L. VERIFIED CUSTOMER
The usual video inspection was not provided
9/20/2024
Anna H. VERIFIED CUSTOMER
Excellent customer service from technicians and sale associates(Sara & Jovani) who clarified some questions I had about operating my vehicle. Was not satisfied at Brookdale who did my 1st maintenace service back in May.
9/20/2024
Lue Z. VERIFIED CUSTOMER
Done and out.
9/20/2024
Richard J. VERIFIED CUSTOMER
Excellent advice and service!
9/19/2024
Chris I. VERIFIED CUSTOMER
The service was great and what I expected. What I am disappointed with is that the online quote is for around $74 and the final price for my oil change was $98. So I was a little surprised in the difference of what is shown on the website versus what I actually paid for the oil change.
9/18/2024
Bart M. VERIFIED CUSTOMER
Scott did great. Service took much longer than I was intially told. Also surprise, one of the services has to be done at a later time. It's just a time estimate and service info. Overall Scott did good handling the issue.
9/18/2024
Jill T. VERIFIED CUSTOMER
Scott was excellent kept me informed have always bought my Toyota for service to Carlson .
9/18/2024
Michael L. VERIFIED CUSTOMER
It took two hours to change my oil and rotate my tires got in at 9 AM right on time. Got out about 11 AM.
9/18/2024
Kris K. VERIFIED CUSTOMER
Thank you Scott! Went above and beyond to get my car repairs completed. It is much appreciated!
9/18/2024
Frank K. VERIFIED CUSTOMER
Pricing was inaccurate even after showing before the service. Waited for that to be adjusted longer than it should have taken, I asked that the maintenance lights be reset, they were not. I checked oil level when arrived home, 3/4 quart low to be full which I added.
9/18/2024
Joseph P. VERIFIED CUSTOMER
Very nice service. What I would expect from Toyota.
Scott was awesome.
9/18/2024
Wilfred N. VERIFIED CUSTOMER
Needed further from technician about diagnostic of the rear sunroof. I understand needed 7 hours to uncover underlying issue why motor and gear don't work well. I believe it was a rip off to take 180 for diagnostic to tell me that the gears were grinding yet that was visible without even opening the roof. Total rip off. Asked for technician waited over 15 minutes to see service advisor with no avail. I left dejected and ripped off. Wish I never dropped car for unrealistic diagnostic.
9/18/2024
Joseph F. VERIFIED CUSTOMER
I would like the General Manager to call me.
9/18/2024
Christopherbree G. VERIFIED CUSTOMER
Did not help me to know what to do. Lied about my tire quality said they needed to be replaced soon even though they were replaced this year. I went home and measured them myself they are perfect.
9/18/2024
Linda G. VERIFIED CUSTOMER
Annika was very professional, she kept me informed regularly. My issue is that the brake service provided took 4 hours... Seems to me that is excessive.