Seats were left way out adjustment after your service.
9/17/2024
Bill H. VERIFIED CUSTOMER
Treated well, fast service.
Employees were friendly.
9/16/2024
Brittany B. VERIFIED CUSTOMER
Was kind. Thank you.
9/16/2024
Jennifer P. VERIFIED CUSTOMER
It still speaks when turn on and put it in gear. Just had a major repair and it squeaks. Brought it in s they csn cold start it and was not able to find anything wrong. Started it today and squeaks and I took video so maybe that can help what is going on. Is there someone I can email it to?
9/16/2024
David B. VERIFIED CUSTOMER
Service Tech was great. When I called I requested 5 recommended fluid changes. When I arrived they had me scheduled for 1. They told me they could complete all 5 so I stayed. Out of the 5 They only completed 4 because the mechanic didn’t have the correct tool needed to complete the 5th fluid change. I was told he normally uses someone else’s but they were gone. I bought the vehicle at Carlson and all service has been done at Carlson. This is not the first time something like this has happened.
9/16/2024
Michelle V. VERIFIED CUSTOMER
Well done. Thank you
9/15/2024
Daniel B. VERIFIED CUSTOMER
Aaron looked for a old report for a vehicle we had in 4 years ago with work that was recommended/needed. Thanks Aaron
9/15/2024
Kimberly T. VERIFIED CUSTOMER
Even though it was a busy day at Carlson I was well taken care of and everyone was very accommodating and very friendly.
9/15/2024
Ryan J. VERIFIED CUSTOMER
When my car was done and I got into my car, there was the plastic seat cover and floor cover still in there with oil on them. I took them out to throw them away. I got all over my hands had to go in and clean off. I noticed it was smeared on the door as well. I also noticed that they did not reset my service on my dash and it’s still showing that I’m overdue for an oil change. Service tech was nice, but the job seemed really sloppy.
9/15/2024
Lisa K. VERIFIED CUSTOMER
Everyone was awesome and so I was the service.
9/15/2024
Christopher M. VERIFIED CUSTOMER
Thanks!
9/15/2024
Jim C. VERIFIED CUSTOMER
Thorough. No time wasted.
9/15/2024
Jake R. VERIFIED CUSTOMER
Jeremy was fast on communicating with me the issues found and was very responsive on my questions. Very satisfied with working with him!
9/14/2024
Robert L. VERIFIED CUSTOMER
I thought 1 1/2 hours for a tire rotation was way over what I thought it would be. I also thought my truck would go through the car wash. I’m a little disappointed.
9/14/2024
Leah M. VERIFIED CUSTOMER
My vehicle was dropped off for 5 days to complete 4 items, one being an oil change. After returning I was told 3 of the following issues were resolved. After I paid in full, I drove away and got on the freeway, it was clear 2 of the issues were still not resolved. I had already paid and driven away. My only option was to drive back to the dealership after spending an hour in traffic, then I had to leave the vehicle for the weekend as the issues weren’t resolved. Highly frustrated by the poor customer service.
9/14/2024
Molly J. VERIFIED CUSTOMER
Thanks for taking care of that!!
9/14/2024
Zoya B. VERIFIED CUSTOMER
Normally I am happy with the service but this time I came back to the cover for the cabin filter not put back nor was the cover on the battery in the trunk put back over the battery, it was just tossed into the trunk.
9/14/2024
Linda C. VERIFIED CUSTOMER
Scott did a great job walking us through car malfunction