Very efficient & James was so friendly and helpful!
9/6/2024
Shaundra L. VERIFIED CUSTOMER
Annika was fantastic!!!
9/6/2024
Corliss M. VERIFIED CUSTOMER
I've dealt with Mr. Backman a few times. He is always professional and informative. Thanks to all
9/6/2024
Jennifer N. VERIFIED CUSTOMER
Overall my experience was good. I was told that my air filter didn’t need to get changed yet I was still charged for it. Unsure if it was forgotten to get taken off the final payment but I was charged for parts and labor for it. Also of note my tires were not rotated (mainly because I was told that my tires looked okay) but also that a certain key was needed to be able to do this. I have only ever had my car serviced at Carlson since I purchased it brand new there and did not know this ‘key’ existed. Essentially the gentleman that I spoke with was overall polite but some what eluded that getting a replacement ‘key’ to be able to rotate my tires is my responsibility to pay for when I’m not the one who lost it. And likely what it was lost, would be the last time I got my tires serviced at Carlson. Again, overall a decent experience but some road blocks along the way. Would like to verify my charges on the air filter and hope to find some resolve about this tire key replacement.
9/6/2024
DAVID C. VERIFIED CUSTOMER
Very satisfied with the service. They even finished the work a day earlier than expected.
9/6/2024
Jejuan W. VERIFIED CUSTOMER
The wait time was longer this time for us.
9/6/2024
Linda M. VERIFIED CUSTOMER
Most everyone was not very friendly. Lady at checkout desk was friendly. Service manager didn't seem to want to talk face to face with me. Check in dude told me I had a "boog" on my nose, which was a piece of dry skin. I'm also extremely frustrated that b/c your staff has been giving me wrong info, I will get cheated out of some of my prepaid oil changes.
9/6/2024
Kristi P. VERIFIED CUSTOMER
Aaron was courteous and helpful!
9/5/2024
Edward F. VERIFIED CUSTOMER
Terrible customer service. They just want your money. They are on their own time. No friendly hellos or goodbyes. It’s get in and get the **** out.
9/5/2024
Stephen S. VERIFIED CUSTOMER
Aaron was very helpful!
9/5/2024
Peggy A. VERIFIED CUSTOMER
I think Aaron was very knowledgeable, helpful and explained everything that I needed to know about the issues with my RAV4. Thank you!
9/5/2024
Mark L. VERIFIED CUSTOMER
The appointment went faster than expectations.
9/5/2024
Gayle R. VERIFIED CUSTOMER
Amazing communication and very wonderful to work with.
9/5/2024
Bradley H. VERIFIED CUSTOMER
Great service
9/4/2024
Ethan A. VERIFIED CUSTOMER
She's the bee's knees!
9/4/2024
Deana S. VERIFIED CUSTOMER
He was thorough and answered my questions.
9/4/2024
Megumi A. VERIFIED CUSTOMER
Excellent !!
9/4/2024
Jason A. VERIFIED CUSTOMER
Your new(to me) video estimate/quote is incredible! I