Sales person at Toyota: "what brings you in today"
Me: An oil leak that was found during an oil change. Warranty work.
Sales person at Toyota: "oh, your one of those"
Then has an attitude the whole time she is explaining the $180 diagnostic fee even eye rolls.
When someone has an attitude your going to rub that energy off on me.please don't.
Also future reference, don't call people, "one of those" that immediately made me feel like she was talking down on me. As a customer I don't appreciate being talked down on. Also there should be a rough guesstimate of how long an apt. Is going to take so your not sitting and waiting wondering... continue communication throughout the process
9/3/2024
Brianna D. VERIFIED CUSTOMER
Nick and Joe went out of their way to try to fix the rattle in my car door and as of now it has not come back in the passenger side. Joe went above and beyond by going for a drive with me to make sure the rattle was not there and that shows how much he cares.
9/2/2024
Bobby Jo. VERIFIED CUSTOMER
When I checked in I asked the gentleman there if they could take care of the plastic around the drivers side tire as it had come loose. I have it duct taped together. It never got taken care of nor mentioned.
9/2/2024
Brenda R. VERIFIED CUSTOMER
Lance was fantastic with taking care of me last minute.
9/1/2024
Bruce T. VERIFIED CUSTOMER
Very happy with the service
9/1/2024
Spenser L. VERIFIED CUSTOMER
Top notch service. Thank you!
9/1/2024
Byron L. VERIFIED CUSTOMER
Great service and friendly.
9/1/2024
Chris K. VERIFIED CUSTOMER
I don’t feel like a valued customer. I called 3 times the day before the repair to see about a rental. I was supposed to get a call back but that never happened. The receptionist finally walked my request back to the concierge. I assumed I had a car reserved but found out on the day of the repair no rentals were available. The attitude everyone had at the dealership was off-putting; I didn’t feel like anyone cared about my business. It was difficult to get in touch with anyone to discuss the service and the charges. I’ll just go to a different place
9/1/2024
Aricka V. VERIFIED CUSTOMER
Oil change wait times have been getting longer the past year. Today I arrived at 8:25 for my 8:30 appt, it was a 2 1/2 hr wait for an oil change and tire rotation. These time frames should be expressed when making the appointment.
9/1/2024
Mj V. VERIFIED CUSTOMER
James was great! He didn't try to up sale me for any other products unlike someone there. I also compare my previous multi point inspection to the present one. A product I needed before on my last visit was not needed. This proving my theory that some people there are lying about our inspection report. I also went to a different mechanic shop. I never needed what this person said I needed. More to come!
8/31/2024
Tami N. VERIFIED CUSTOMER
Everything went smoothly and done within an hour as promised. I appreciated the complimentary car wash however there’s so many water spots left on the car that kind of defeated the purpose of doing the wash!
8/31/2024
Nicole W. VERIFIED CUSTOMER
I noticed a flap hanging down after the service. Husband crawled under and found the oil filter cover was never put back into place. Just hanging there, two loose bolts. He hand tightened them with the cover in place. This after a loose oil filter that was missed on the 160 point certified inspection.
These are two minor service issues, ones that I fear would be difficult to overlook when any real reason for repairs come up in the future.
8/31/2024
Jennifer S. VERIFIED CUSTOMER
Many frustrations but most importantly is the complete disregard for appointment times. Repeatedly this time included my vehicle sits long past my appointment time only to be told by staff that they are over booked that day. That should not be the customers issue. So many other issues today. The check out ladies were the only bright spot. Be grateful for their ability to diffuse a situation. They are keepers. I literally would not choose this location to service my vehicle or any friend or family that asks. Complete disrespect.
8/31/2024
Brigid S. VERIFIED CUSTOMER
Friendly, welcoming
8/31/2024
Brenda F. VERIFIED CUSTOMER
Great service!!!
8/31/2024
Paula W. VERIFIED CUSTOMER
He does a great job and I was glad I could get in so quickly today!
8/31/2024
Kenneth K. VERIFIED CUSTOMER
She was very helpful and knowledgeable. She did a great job.
8/30/2024
Thomas J. VERIFIED CUSTOMER
Awesome
8/30/2024
John B. VERIFIED CUSTOMER
Annika is the best person I have ever worked with at Toyota. I would recommend her to anyone.