A hour and a half for an oil change seems very excessive.
8/21/2024
James W. VERIFIED CUSTOMER
Very frustrating that they were texting me that the vehicle was ready
when it was my wife Nancy who was waiting
at the dealership. She went to the front desk after she had been there for 2 1/2 hours to find out the work had been completed an hour
before. I did not receive the texts myself as I was working outside at home. Otherwise the work itself was fine.
8/21/2024
Wesley A. VERIFIED CUSTOMER
Very well finished
8/21/2024
Renee P. VERIFIED CUSTOMER
Excellent Service. Thank you!!!!
8/21/2024
Betty G. VERIFIED CUSTOMER
Completely satisfied.
8/21/2024
Janice D. VERIFIED CUSTOMER
I trust you guys with my car.
8/21/2024
Jamal H. VERIFIED CUSTOMER
Excellent customer service and comfortable environment.
8/21/2024
Eli O. VERIFIED CUSTOMER
Efficient service. Excellent space to work while service was performed. Thank you!!
8/20/2024
Ralph G. VERIFIED CUSTOMER
I had an 8:45 appointment for an oil change, tire rotation, and multi-point inspection. My Highlander didn't get moved into the shop until 9:45. I spent over 2 hours waiting. I was told there was a problem with the system. I should have been notified updront.
8/19/2024
Susan M. VERIFIED CUSTOMER
The service worker could not find our 2-year service agreement, which led to an argument. The Toyota app is very difficult to use when scheduling maintenance and having a service agreement.
8/19/2024
Jack R. VERIFIED CUSTOMER
Took 2 days for a lil change and to change one tire and the price was crazy
8/18/2024
Steve V. VERIFIED CUSTOMER
Please have the employees take the seat cover, paper floor mats, and ticket number paper off the mirror before you hand the vehicle off to the client! Everything else went well.
8/18/2024
Ann S. VERIFIED CUSTOMER
Great service! Nick was a pleasure to work with.
8/18/2024
David G. VERIFIED CUSTOMER
What was a near disaster w the oil pan drain plug not correctly installed by a Toyota mechanic caused a massive leak in my garage(pics available) I spoke to service manager Lance and we discussed how to get my truck into Carlson Toyota safely….upon arrival I was assigned to Nick Skogman. We discussed the best way to rectify this headache….nick understood my concerns, got my truck in ASAP, had an oil change completed, and they had a mechanic check over all the gaskets, seals and O rings from an oil leak from may(timing gear cover). Nick had them clean the engine block, the frame, clean all the oil underneath engine….they ran my truck for 15-20min to insure there were no leaks…Nick did an OUTSTANDING job of servicing my trucks and correcting this Toyota miscue…D.Gillen
8/18/2024
Patricia O. VERIFIED CUSTOMER
Usually I get a complimentary car wash and didn't this time. Otherwise I was satisfied.
8/18/2024
Dane S. VERIFIED CUSTOMER
It was good. But take to long. If you have an appointment should not take 2 hours to wait to get the car back.
8/18/2024
Daniel S. VERIFIED CUSTOMER
Hannah was fantastic. Efficient check in and kept me informed.