I had made an appointment and arrived on time, but it took over an hour before my car was even rolled into the shop. Meanwhile, no communication, no one bothered to let me know what was going on. I just sat in the lounge, waiting. It took 2 hours total for a lightbulb and wiper blade replacement. They obviously overbooked.
2/18/2025
Rick H. VERIFIED CUSTOMER
Locking lug nuts on each wheel were not tightened. Just noticed I was missing one and another ready to fall off and the other two were loose.
2/17/2025
Geoffrey N. VERIFIED CUSTOMER
Scott was very helpful
2/17/2025
Peter S. VERIFIED CUSTOMER
There is one thing, I need my brakes replaced but I can't get them to even check them . I'm not sure why.
2/17/2025
Julie H. VERIFIED CUSTOMER
When I accidentally picked the wrong - and higher priced - service package, they edited the services to what I really needed, saving me over $100. Trust may be hard-earned, but actions like this keep me coming back, trusting the quality and level of service are right for me. Thank you.
2/16/2025
Melkamu O. VERIFIED CUSTOMER
Grate service.
2/16/2025
Robert M. VERIFIED CUSTOMER
Great service. Thanks
2/16/2025
Jason K. VERIFIED CUSTOMER
Jason pisses excellence is all I have to say. :)
Outstanding work today young man.
2/16/2025
Walter W. VERIFIED CUSTOMER
Neil was very helpful, professional and courteous in satisfying my car service needs the best way possible.
2/15/2025
Oksana M. VERIFIED CUSTOMER
Thank you Nick, for great service and warm greeting.
2/15/2025
Eric M. VERIFIED CUSTOMER
I took the 4runner in because of an alignment and clunking sound problem and the people in the service department went above and beyond to fix not only those issues but also identified issues with the shocks/struts. All covered thanks to it being gold certified. It feels like a new vehicle, now. I didn't realize how wonky it was until after feeling it post-repairs. Thank you.
2/15/2025
William W. VERIFIED CUSTOMER
When I drove my vehicle off the Toyota lot, the car made noises, some noises stopped, still having a screeching noise I hear( drivers side) , is there a time around 10:15am to have this looked at ASAP. It was not like this before.
2/15/2025
Tammy M. VERIFIED CUSTOMER
I scheduled ahead to have my drive side sun visor fixed(along with a transmission flush + oil change), right at check in I was asked what I was there for: when I said driver side visor repair (which had been previously suggested repair on same day as other services that I had declined)he’s like “Did they order the part for that?” My response was “Well I certainly hope so as that was why I scheduled the service! Was it necessary for me to preface my service request when scheduling to state: please order the appropriate part for this? So no, they didn’t have part. Ordered & in a week or so they’ll call me when in & I’ll have to schedule another appt to come back for a 10 minute install/repair. Not happy about this. Also this prescheduled appt was also for oil change & transmission flush, I waited 3 hours = excessively long wait time. Typically love Carlson Toyota, NOT TODAY.
2/15/2025
Ann H. VERIFIED CUSTOMER
He told me he had to order parts for my front passenger door to fix the lock and wanted me to leave my car but I couldn’t so he said he would order and call the next day when parts came in. When I drove away my door lock worked so I feel like he was just trying to get $450 out of me for somothey fixed. They also rotated my tires as it was due and did not reset my maintenance required warning.
2/15/2025
Carmen J. VERIFIED CUSTOMER
All good things
2/15/2025
Mandi S. VERIFIED CUSTOMER
Nick has great customer service skills
2/15/2025
Trevor B. VERIFIED CUSTOMER
Good and fast, easy to work with and no issues. They do the service and let you know what they see. Straight forward.
2/14/2025
Arun M. VERIFIED CUSTOMER
Always Great customer service
2/14/2025
Connie S. VERIFIED CUSTOMER
Very nice young man! Made a positive experience for me.