Totally blew off my question regarding a scraping noise under my car twice.
I will need to go back next week to have the issue addressed. At least, Scott Blackman was able to listen to what I was saying. Your other people in the service department were hopeless and arrogant.
6/16/2024
Ashlyn T. VERIFIED CUSTOMER
Very efficient and communication was great! Thank you!
6/16/2024
Jessica T. VERIFIED CUSTOMER
I always feel well taken care of when visiting the Service Department at Carlson Toyota, especially with awesome Service Advisors like Stevie Vang. He and Lance truly helped to make my last service visit so easy, and I am very pleased with the experience.
6/15/2024
Cynthia H. VERIFIED CUSTOMER
Great appointment, as usual, but was disappointed to see my RAV hadn’t been run through the car wash. It’s a nicety at the end that I always appreciate.
6/15/2024
Nancy L. VERIFIED CUSTOMER
I appreciated Will! He took extra steps to make sure I got discounts through my service plan.
6/15/2024
Banhan L. VERIFIED CUSTOMER
No comment
6/15/2024
Mandi S. VERIFIED CUSTOMER
Will was very polite and helpful
6/15/2024
Sharon D. VERIFIED CUSTOMER
Came in for reprog -- about $200. Lights still on - engine, etc. Did not help. Also breather hose was not reconnected - which was discovered by place that did my oil change immediately following.
6/14/2024
Alice G. VERIFIED CUSTOMER
It was a quick and good job thank you
6/14/2024
Jack N. VERIFIED CUSTOMER
Scott is an irreplaceable asset to Carlson Toyota. ????
6/14/2024
Gayle U. VERIFIED CUSTOMER
Excellent service
6/13/2024
Kristy B. VERIFIED CUSTOMER
He is amazing…… great job !
6/13/2024
Jacki E. VERIFIED CUSTOMER
Waited one hour plus for an oil change. Also, the video and info sent to me did not work. In the video I viewed the floor and a little bit of the bottom of my door. Just come out with the paperwork and explanation.
Also- a coupon would be nice.
6/13/2024
Nancy Z. VERIFIED CUSTOMER
Ok
6/13/2024
Robert H. VERIFIED CUSTOMER
Hey, thank who goes to Scott for straightening out our small problem.
Everything’s working fine. Thank you again.
6/13/2024
John M. VERIFIED CUSTOMER
Really appreciated that your staff only performed the truly necessary maintenance vs. everything possible, this kept the cost in a reasonable range. Thank you.
6/13/2024
Virginia B. VERIFIED CUSTOMER
Thank you!
6/13/2024
Jacqueline H. VERIFIED CUSTOMER
Nice guy who got me fixed up.
Just 2 more recalls and I am finally finished...Still loving my tundra