Scott is a significant asset to the operations at Carlson Toyota. He kindly and patiently explains the service needs of my car when I bring it in for service or maintenance. He is honest and trustworthy which allows me the confidence and assurance of knowing that I will be treated with honesty and integrity when he advises me of the service needs of my car. Being able to trust a service provideris an essential need for car owners when they bring their car in for service- Scott is the main reason we feel "safe" in the hands of Carlson Toyota. Thank you Scott-
5/18/2024
Janice A. VERIFIED CUSTOMER
Ben is great. Service was completed on time and communication was great to know when the vehicle was done. Good coffee too, so thank you!
5/18/2024
David M. VERIFIED CUSTOMER
Thank you Ben!
5/18/2024
Harvey K. VERIFIED CUSTOMER
Great service.
5/18/2024
Bradley R. VERIFIED CUSTOMER
Always greats service from you, thanks again!
5/18/2024
Julie M. VERIFIED CUSTOMER
The confirmed authorized cost did not match the final invoice, and a logical explanation was not provided.
5/17/2024
Kimberly H. VERIFIED CUSTOMER
Ben and other staff were all very helpful...customer service at its best.
5/17/2024
George S. VERIFIED CUSTOMER
I brought my 4 Runner in for oil change only to come out with a problem with my air conditioner. That is horrible.
5/17/2024
Dave D. VERIFIED CUSTOMER
The work itself was fine, however someone had gone through my glove box. I know this because a business card in my truck manual was on the floor and the glove box was in disarray! Don’t know if your workers needed information from the manual? I don’t know if this is protocol or not but I’ve never had it happen before!
Thanks for asking!
5/17/2024
Long D. VERIFIED CUSTOMER
Not Scott fault but technician forgot to reset the notification. I’m still getting “maintenance required” notification when I start vehicle
5/17/2024
Melissa K. VERIFIED CUSTOMER
Jeremy was kind and friendly and went above and beyond my expectations.
5/17/2024
Bruce D. VERIFIED CUSTOMER
Very satisfied with Carlson Toyota and their care
5/17/2024
Jackie C. VERIFIED CUSTOMER
Will was incredibly helpful , just as he always is. He has the best customer service around.
5/17/2024
Matthew B. VERIFIED CUSTOMER
Good service
5/17/2024
Samantha D. VERIFIED CUSTOMER
I appreciate Lena so much! I brought my car in for an issue on Saturday and it was still having issues so she reached out, took notes, and gave me a rental. She kept me updated on the progress and eventually the team figured out what was wrong. I left and my cat was driving perfectly! I’m so thankful that they kept trying to problem solve!