Thompson's Honda Auto Repair Service

They gave me my car back from the previous visit when they knew it wasn’t; fixed. The rear brakes were sticking/clicking from the time we picked up the car on July 14. In each of the last 3 or 4 visits, the communication has been horrible. I used to get regular updates as to what is going on. For the last two visits specifically, I would not hear anything unless I called. There were also 4 specific times where I was told I would receive a follow-up, or my car would be done which were not met. Originally I was told my vehicle would be done on Thursday, July 13. It didn’t happen. They I was told my vehicle would be by lunch on Friday, July 14. That didn’t happen and I had to call to find out what was going on. They told me they would have an update by 2:00. At 3:00 I called them for an update. They said it would be done by the end of the day, which it was. For the most recent visit, I received no contact from them until after when I followed up with them. I was told they weren’t sure of the ETA, but they would follow-up with me by the end of the day. That never happened. The next morning they did call to say there was an issue with a wheel bearing. I wanted more info and they said they would follow-up by 10:00 am. At 11:00 I heard from them. I am just tired of the terrible customer service, and the fact that I feel like I am being charged for things that aren’t wrong. Lately, every time I drop my cars off, problems seem to magically appear. I am surprised I haven’t been told my muffler bearings are worn, or that my blinker fluid is low. It is ridiculous and I will not be taking my cars there anymore, and we will not be buying a Honda for our next vehicle.

everything was great

Honda was busy at time of my service appointment and still was about to get my vehicle finished in an hour. I like the text alerts as well. I only received one but it’s nice to have the texts availability.

The oil change, wiper blades, and cabin filter I was completely satisfied with. But, I really needed the collision Mitigation sensor looked at. They did not have anyone that could look at it. Also, they told me it would be 6 months to get one. If I need someone to look at it, I could take it to Bloomington. Makes me want to trade off my Honda. Because I can’t get these lights to go away on my dash. My cruise control does not work. My service brake light stays on. I didn’t even get an actual price on the part. Only told it was probably $1500 or $2000. Plus, installation and calibration.

Tim is always helpful.

Thank you! I appreciate all the effort you guys do.

I have been very safisfied with Honda service since 2007

Thank you for making car safe.

Very efficient always tell me what I need. They have what my van needs available. Thank you for the service

Great service as always

I’m always satisfied with Thompson Honda service. Everyone is always kind & eager to help.

They are an exceptional staff! My husband and I trust the whole service department!!

Everyone was exceptionally helpfull. They explained the service needed on my vehicle in depth. I was also treated with upmost respect.

Always friendly

Jerry did a great job! I was in and out of the facility in no time. His explanations were thorough, and I did not have to wait to check in or out. I felt like my wait time on my car’s service was reasonable.

A great experience as always.